I stayed a few months back and was very excited as I booked a corner room. It was spacious, had a balcony that was an amazing treat (only the 4th floor rooms have this feature), and had a modern feel (but not over the top like The W).
The 2nd floor Living Room was a nice feature, with a computer to print a boarding pass or for a quick check of e-mail, and some comfy chairs to sit and chat with friends or to lounge around and read a good book.
As amazing as the room was, the service was equally as unspectacular. I left for dinner and asked for turndown service. Three hours later, it still wasn't done. I called and requested it yet again, and this time they didn't empty the trash bins, left no water bedside, and did little else than prepare the bed.
The next day I called for a shoeshine and they said they didn't offer this service. What?!? How can this serve business travelers and not provide this service? To further the insult, they suggested I go to Grand Central Station where I could find a shoeshine guy. Ha! I wish this was a joke, but sadly it is not.
I will cut some slack as the hotel is newly opened, but there are plenty of nice rooms in NY around this area. Service is what sets you apart. Not sure if I would return, price would have to be right.
- Official Description (provided by the hotel):
- Hotel 48LEX New York is a striking and innovative, luxury boutique hotel, providing a fresh take on modern hospitality, focused on intimate and exclusive experiences for the chic and savvy traveler. Located on Lexington Ave and 48th St, with 116 bedrooms and suites our hotel promises extraordinary four diamond service, a wide array of amenities while you stay in our spacious bedrooms or suites with all showcasing our floor to ceiling windows. Visit our inviting 2nd floor living room with lounge seating, a fireplace that overlooks the vibrancy of Lexington Ave and enjoy daily our signature complimentary light continental breakfast in the morning, cappuccino, water, fruit or cookies during the afternoon or a glass of wine with cheese which is served every evening. We also provide a 24-hour fitness center, our full service restaurant Lexington Brass, in room dining, 24-hour business center, and meeting space. Our convenient midtown location puts guests within walking distance of Grand Central Station, Chrysler Building, Radio City Music Hall, Empire State Building, Rockefeller Center, Central Park, and Fifth Avenue, home to the finest New York shopping. Perfect for corporate travelers seeking extended-stay accommodations book one of our corner one bedroom suites and enjoy a separate living room with generous space to spread out, a kitchenette and influx of natural light with floor to ceiling windows. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Booking.com, Expedia and Ebookers so you can book your Hotel 48LEX New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt 48 Lex Hotel New York City