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All reviews brooklyn bridge bellini restaurant amex platinum amex fine hotels and resorts front desk beverly hills location complimentary bellini free car service requested extra pillows milk and cookies food credit robes and slippers in room dining an upgrade room service subway close shower and toilet
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Reviewed 16 March 2021

Nice hotel, was not offered Bellini drink at check in as read. Could because of covid. Issue with running toilet but as it was 11:30pm no one was available to fix per the front desk. Sheets had slight tear in them from wear. Had room across elevator so could hear the pinging.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank red2793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William von Puttkamer, Guest Services / Front Office at Mr. C Seaport, responded to this reviewResponded 23 March 2021

Good afternoon,

Thank you for taking the time to review our property. We are unfortunately not offering welcome bellinis at the moment due to Covid, but they will be back very soon! We have addressed your concerns with our Housekeeping team. Please feel free to contact me directly at wputtkamer@mrchotels.com next time you decide to come to NY, and I will attend to your reservation personally.

Best regards,

William von Puttkamer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2021

This room was amazing.
Very clean, Friendly hosts and fully stocked.
View was amazing.
View of the Brooklyn bridge and also freedom tower and lower manhattan. Highly recommended. Will be booking again in the summer.

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank jporce213794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William von Puttkamer, Guest Services / Front Office at Mr. C Seaport, responded to this reviewResponded 19 February 2021

Good afternoon,

Thank you for taking the time to review our property and provide a amazing review! We are glad that we were able to provide you with our best accommodation as possible.

We truly cannot wait to welcome you back.



Best regards,
William

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Reviewed 14 February 2021

Enjoyed the service a little pricey - but overall great place to stay. Food was good and best was comfortable! Ambiance was nice and location was good - pier 17 is walking distance overall good place to be at.

Date of stay: February 2021
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    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
Thank cmurph105875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William von Puttkamer, Guest Services / Front Office at Mr. C Seaport, responded to this reviewResponded 15 February 2021

Good morning,

Thank you for taking the time to review our property and provide a fantastic review! We cannot wait to welcome you back.

Best regards,

William

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2021 via mobile

I guess my experience was a case of high expectations and disappointment at every turn. I booked a deluxe room through American Express and was asked if I had any requests. I asked for a view of bridge and did get one I suppose if a overlooked the industrial building in front and looked left out a tiny window. I get upgrades, but was not offered here even though I asked. Since I wanted a view, an upgrade would have helped. Oddly, too, you must do indoor dining, but there was only one comfy chair, one robe etc.; my partner is a good sport and took the tiny desk chair.

Then the food, which is the only service most visitors would use during covid. We got a cheese plate and wine and the cheese was dumped in a pile on a plate and served with stale bread. Breakfast sadly same lack of presentation AND no butter or jam accompanied the $5 toast basket.

We won’t be back here again and I recommend others avail themselves of any number of amazing boutique hotels the city has to offer.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank mjws1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William von Puttkamer, Guest Services / Front Office at Mr. C Seaport, responded to this reviewResponded 15 February 2021

Good morning,

Thank you for taking the time to review our property. Unfortunately, due to Covid 19 the only option that we were able to offer until yesterday when we re-opened our indoor dining in our Bellini restaurant was room service. We were fully committed, and while we try our very best to provide upgrades based on availability for our American Express guests, this weekend we were not able to do it as much as we would have loved to as we were sold out.

We have addressed your concerns regarding the quality of food and presentation with our Food and Beverage management, and we will continue to correct our issues and strive for excellence.

We appreciate your business and value your review greatly.

Best regards,

William

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Reviewed 12 February 2021

When I stepped into the room we was both wowed it’s was so nice and home feel it’s was beyond perfect even tho it was only one night it was perfect the room service was like a 5 star restaurant the food tasted amazing the beds was so comfortable everything was literally perfect I highly recommend

Date of stay: February 2021
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    • Cleanliness
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Review collected in partnership with this hotel
Thank naspro245649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William von Puttkamer, Guest Services / Front Office at Mr. C Seaport, responded to this reviewResponded 15 February 2021

Good morning,

Thank you for taking the time to review our property and provide a fantastic review! We cannot wait to welcome you back.

Best regards,

William

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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