My friend and I just stayed at the Leo House for 4 nights. The staff was friendly and helpful, the beds were comfortable, the room was clean, the size adequate, the water hot and plentiful, the location very convenient, the price perfect, and Sister Kathleen,in charge of Hospitality, deserves 5 * on her own. So what was the problem? On Sunday, when the breakfast area is not open, we decided to have our coffee and read the newspaper in the lovely, comfortable "common" room off the chapel. When we attempted to turn the television off, it was not difficult, it was impossible. Where the on/off power button once had been, was a hole; where the volume control should have been, it wasn't; and just to be sure you would be listening to the never ending, low quality news program, where the television plugged in, there was a casing bolted on to ensure it would NEVER be unplugged. We were told by the staff that this has been commented on before and is not negotiable and has been decided at the very highest level--not the Pope, thank God, but from the Head of the hotel, Frank Castro. Frank, why??? Perhaps there may have been some kind of altercation between guests as to what to watch, or how loudly but why indeed have a TV at all in the common room at all when there is one in the rooms, which you can turn on and off, change channels and regulate the volume. I would think a Catholic travelers hotel would understand the need and desire to provide a quiet common area in the maelstrom of the city,other than the hard benched chapel seats,or the outdoor area which was much to cold to use comfortably in the winter. Also do not plan to use their computers to print out anything, computers unreliable, evening and weekend staff do not have the password, and the printer has not worked "for a while". Here again thank you Sister Kathleen, for saving the day. I would stay here again.
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- Also Known As:
- Leo House Hotel New York City