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Reviewed 10 January 2013

We were over for a wedding(Rheinholt-Shor) with over 20 in the party,maybe more.We were very impressed with this hotel,from start to finish.Ideal central location,close to Times Square.Metro station is just a very short walk.Rooms are really well equipped,nice big comfy bed.Staff were very efficient and friendly.Front of house and reception very good on service.nothing too much trouble.Breakfast buffet style,maybe us English would require bacon and eggs on everyday,but no real issues.Free bar and buffet type meal in the evening was a nice touch.
We will definitely be repeat customers here,hopefully later this year,Thanks again,Keith and Ros Henson..

  • Stayed: January 2013, travelled with friends
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1  Thank derbyshiretraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 14 January 2013

Dear Keith and Ros,

Thanks so much for taking the time out to review the Staybridge Suites Times Square. We enjoyed so much have a wedding party stay with us, because we love when our guests choose to stay with us for such a special occasion.

We are delighted to hear that you enjoyed our accommodations here. Each of our rooms is equipped with a full kitchenette, which gives our guests the opportunity to store food, and also prepare a home cooked meal as an alternative to dining out every night.

Our location is very centrally located in Midtown Manhattan, as we are just blocks away from Times Square, Broadway, and many dining and entertainment options. The subway is also just a block away, which allows our guests to travel throughout the city very easily.

We are glad that you were all able to enjoy our complimentary breakfast buffet which is offered daily M-F from 6:30-10 and Sat/Sun 7-11. In addition, our weekly Social is offered on Tuesday through Thursdays from 5pm-7pm where we provide complimentary wine, beer and hors d’oeuvres. These amenities give our guests an opportunity to socialize with each other and share stories and advice about their travels.

We would like to thank you so much for complimenting our staff here. We all put in a great amount of effort to make every our guests feel like they are at home. Seeing a review like this makes us all very proud to be part of this staff, and to have served such kind guests as you.

Thank you again; we hope that you stay with us again in the future!

Warm Regards,
Staybridge Team

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Reviewed 9 January 2013

I stayed here for 4 nights with my 7 year old daughter and my best girlfriend. It was an amazing experience for so many reasons. The staff were ALL over accommodating and very pleasant. The continental breakfast was good and saved us money. They have a great happy hour during the weekdays with free food and drinks. The location is ideal and steps away from the subway and port authority. I will most definitely stay here on every trip to NYC!

  • Stayed: January 2013, travelled with family
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2  Thank Tuckrenzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 14 January 2013

Hello and thank you for taking the time to write this review, we truly appreciate it! We are thrilled to hear you thoroughly enjoyed your stay at the Staybridge Suites!
We are happy you took full advantage of the amenities of the hotel and what our location has to offer. We are only steps away from the center of Times Square and all the major subway stations, granting you easy access to all the attractions NYC has to offer.
I am glad to hear you were able to enjoy our breakfast and social receptions. These are two of our most raved about amenities we offer on the house! The social receptions are held (Tue -Thurs 5pm-7pm) including beer, wine, salads and a changing menu of finger foods. Our all American breakfast buffet also offers a wide range of hot and cold items to choose which is served daily (M-F 6:30-10 Sat &Sun 7-11).
With all the complimentary amenities we provide at the Staybridge Suites Times Square it creates that overall value our guests are looking for and which cannot be beat for NYC standards!
We are happy to know that we made a lasting impression on your family and hope to see you back soon for your next NYC visit!

Warm Regards,
Staybridge Team

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Reviewed 7 January 2013

The unique quality of Staybridges is that it is a new hotel in the centre of Manhattan. Although the rooms are New York small, every possible detail has been thought of and executed for maximum guest comfort. Each room has it's own kitchenette; somewhat incongruous actually as breakfast is included in the price, but nevertheless a delightful luxury. Corian has been used for cabinetry surfaces in the bedroom area as well, creating an ultra modern, clean and flexible feel. We travelled as a family of seven adults, in four rooms, but we were able to gather comfortably in our room each afternoon for drinks. Concierge service is very friendly, and helpful in a casual eclectic manner that invites questions and interaction. Jamie was a seasoned staff member who was attentive to any request!
A few cons: elevator service can be very frustrating at peak times. If you are operating on a tight schedule, I would definitely recommend requesting a low floor so that you can take the stairs if necessary. The hotel is tall and narrow, with only 9 rooms per floor so a room near the elevator won't experience as much elevator noise as most hotels. The linens were hotel quality but the duvet was very thin and it was difficult to regulate the room temperature. The mattress was very comfortable, but likely not of "pocket -coil" quality causing me to wake every time my husband rolled over. Breakfast is an ample hot and cold buffet, but can be crowded. With a delightful kitchenette, why not fry your own eggs in the beautiful suite.
We did have an absolutely lovely family holiday. I would highly recommend this hotel and will definitely stay here again. My only concern is that it's consistent high ratings on Tripadvisor will drive up the rate!

  • Stayed: January 2013, travelled with family
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3  Thank Woodsidetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 8 January 2013

Hello and thank you for sharing your experience with us!

At the Staybridge Suites Times Square guests are encouraged to feel comfortable and at home. Our rooms were made with the mindset of comfort and convenience, so thank you for noticing the thought and attention to details we put into our room design. One of the best amenities we offer, to help add to that “home like” atmosphere is the fully equipped kitchens. The kitchens include stainless steel appliances, full size refrigerator, coffee maker, dishwasher, microwave, cookware, and we will even load the dishwasher for you!

The concierges are here daily (8-8 M-Sat Sun 8-4) to help advise our guests on anything and everything to do or see in NYC! Our staff is truly the ones who make a difference in our guest’s stays, so we are glad that Jamie was able to make yours more enjoyable!

In regards, to the elevator we do encourage our guests to come down earlier for breakfast to avoid the traffic that occurs during our peak breakfast times (7:30-10 on the weekday and 8-11 on the weekends). In addition like you mentioned, you can always request a lower floor room, so you can evade the elevator waits all together!

We truly appreciate all your comments and look forward to welcoming you back to Staybridge on your next trip to the Big Apple!

Warm Regards,
Staybridge Team

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Reviewed 5 January 2013

We stayed at the Staybridge Hotel, over Christmas. The location is great! It is just a short walk to Times Square and I felt completely safe, the entire stay. The rooms are very clean and the beds were comfortable. I slept like a baby! The hotel staff, were extremely helpful and nice. I would definitely stay here again.
The only two complaints I have, was the breakfast and the wait for the elevator. The breakfast, was not very good, but it was free, so I guess beggars can"t be choosy, and the wait for the elevator, was annoying. There are only three elevators in the hotel, and sometimes the wait is 5 plus minutes, and everyone is packed in like sardines, in fear they will have to wait another five minutes for the next elevator.
I would definitely stay here again!

  • Stayed: December 2012, travelled with family
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2  Thank Kerri0975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 7 January 2013

Hi Kerri! Thank you for your fantastic review. We really appreciate the time you took out to write this review regarding your experience here.

Our location is fantastic and we’re so glad that you enjoyed it. We are literally just blocks from Times Square, as well as many other tourist attractions, dining and entertainment options as well. We do offer a full hot and cold complimentary breakfast for all of our guests during their stay, and it’s by far one of the most popular amenities that we offer here. We are sorry that you didn't personally enjoy the breakfast, but we would have loved to hear your input while you were here so that we could possibly make something that you did like!

We do apologize about the wait time for the elevators that you had to endure at times. The hotel traffic going upstairs and downstairs is quite heavy at times, and we do advise our guests to try to avoid these specific times. We are always looking for ways to alleviate this problem.

We are glad that our service outshines this negative for you and that you enjoyed your overall experience enough to say that you would return to stay with us. Our goal at the Staybridge Suites Times Square is to make you feel like you’re at home, and as comfortable as possible. We sincerely hope that you stay with us again, thanks!

~Staybridge Staff

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Reviewed 4 January 2013

We booked this hotel with points and cash through Prioirty Club rewards. Incredible value! The purpose of our trip was for tourisma nd the 2013 ball drop. Incredible location. Only about 5 blocks from the heart of times square. About 8 blocks from theatre row. Only a few blocks from the subway, tour buses, etc. There are a couple of adult shops on the block but don't seem to be an issue.
At check in the front desk recognized our stay as a point redemption with Priority Club. The front desk was extremely helpful the entire stay with any questions we had. They also set up private transportation for us to LGA airport at a reaosnable price.
The concierge lady was great. She gave us real time updates reagrding bus tours, ball drop entry status, and estimated wait for tourist activities. They can also set you up with tickets to multiple events.
The rooms were a little smaller but expected for NYC. Microwave, full fridge/freezer, dishwasher, placesettings for 4, all included. Rooms were updated, beds very comfortable.
Free breakfast in the morning included eggs, a rotating meat, bagels, toast, muffins, juice, coffee and the servers continually replenished all food and beverage even though it was extremely busy with with hotel being sold out.
Bar on the 1st level was large enough to seat 25-30 confortbaly. Hakima is the bartender...she will talk Vegan with you for hours if you want.
The exercise room is below the main floor and is small but does have three treadmills, some free weights, and about 506 other machines for cardio and weighlifting. It works fine as long as there isn't more than 4 people in there at once.
Overall, the staff was excellent and helped with all requests. This was impressive given the extremely busy nature of the NYE weekend. We were extremely impressed with the location and value of our Priority Club redemption.

Room Tip: Only 10 rooms per floor. North view has a decent view and south view has a view of an apartment next door. I would go with a north view.
  • Stayed: January 2013, travelled with friends
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2  Thank ValuGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 7 January 2013

Hi and thank you for making your very first review on TripAdvisor for us here at the Staybridge Suites Times Square. We are proud and honored that we motivated you enough to write such a great review about our hotel!

We are so glad that you decided to spend your hard earned Priority Club reward points on staying with us here for such a special occasion as New Years and the Times Square ball drop. Our location is fantastic for this purpose, as we are just two blocks walking distance from Times Square, and just blocks away from other attractions such as the Empire State Building, Rockefeller Center, and Broadway.

Our rooms really are quite spacious for NYC standards, and each one includes a full kitchenette for the convenience of our guests. We also offer a full daily complimentary breakfast buffet, as well as a weekly happy hour, which we call the Social, where our guests can come down and socialize with each other over some wine, beer and appetizers.

We are so pleased that you enjoyed the service that we provided to you, we take this very seriously at the Staybridge Suites. No matter how busy it is here, we proudly treat every guest as an individual and try to make them as comfortable as we possibly can. Thank you so much for your very first review, it was a great one and was really appreciated. We hope you stay with us again in the future!

~Staybridge Staff

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