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All reviewsrooftop poolgansevoort hotelexhale spagrand deluxe roomnew yorkthe empire state buildingtrendy hotelhotel guestsamazing hotelunion squaremini barnyc hotelby nyc standardslocation was perfectsubway stationtimes squareconcierge
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Reviewed 15 November 2017

I came here for work for the week and was extremely pleased with my stay at the Gansevoort on Park Ave. We had a large group joining us and Heather was extremely helpful in getting our rooms coordinated, even with so many schedule changes. We had a rather long event and the event and catering staff were absolutely fantastic! Thank you Meghan and team!! Everything was timely, organized and the staff made us feel very taken care of. The group in the lobby did an amazing job at greeting all of our staff and took on more than several last minute tasks. Mitchell was always willing to jump in and help us with anything and he had a professional and extremely friendly personality. Would definitely recommend the stay and event coordination for anyone!

  • Stayed: November 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank kendalfoster3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Royalton Park Avenue, responded to this reviewResponded 17 November 2017

Hi kendalfoster3, thank you so much for your wonderful review. We're so glad you had a pleasant stay with us and glad your event went successfully! We're so happy to help. We look forward to seeing you again on your next visit! Regards, Gansevoort Park

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Reviewed 14 November 2017

Everything was perfect. We selected the location specifically for our plans, but it’s perfect for anyone visiting for the first time. Central to everything, convenient for the subway and surrounded by excellent restaurants. We didn’t dine in the Asellina, or have breakfast at the hotel, but we enjoyed an evening in the roof bar which has a great vibe and great view.

Our (late) check in was friendly, welcoming and no fuss. Particularly amazed at the room and bathroom sizes - such a refreshing change for an NYC hotel. The bathroom had bath and shower, plenty of surface room and was spotlessly cleaned every day (sometimes twice). The room had all the facilities you would expect as well as plenty of storage, balcony and coffee. We avoided the expensive mini bar but it’s all there if you’re inclined. Once the balcony door was closed the room was quiet and dark (blackout curtains) so we had a comfy undisturbed sleep every night.

Tiniest niggles; the lighting in the room was very dark. The TV cut out. Would have appreciated water in the room (especially on 1st night).

Overall, at a competitive rate, we would definitely stay again and recommend to friends & family.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank EzOpinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Royalton Park Avenue, responded to this reviewResponded 15 November 2017

Hi EzOpinion, thank you so much for your kind review! We're so glad you had a pleasant stay with us and we're thrilled to hear you enjoyed your room + was able to explore NYC during your trip. Hopefully, next time you'll be able to try Asellina, and we look forward to welcoming you back! Regards, Gansevoort Park

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Reviewed 14 November 2017 via mobile

Stayed at he GPA for 4 nights. This hotel is either sorely understaffed or cares little for its guests. My wife and daughter could not enter the hotel lobby because there is a nightclub on the roof and guests are required to stand behind the velvet rope before they could enter. Speaking of nightclub, on Friday and Saturday nights, our room shook with the bass and drum from the electronic dance music, which only stopped around 3 am. There are no comfortable seating areas other than the lobby with its blaring canned music. It’s not a business hotel. It’s not a family hotel. It’s a rather meh hotel. Try the Parker Meridien instead.

Stayed: November 2017, travelled with family
Thank Andrew Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Royalton Park Avenue, responded to this reviewResponded 15 November 2017

Hi Andrew, thanks for your review. We're sorry you had this experience. We have a separate entrance + elevator for those wanting to go to our rooftop to party, and it does get quite lively over the weekend. Our lobby is open for all hotel guests. We'd love to have you + your family try us again, and we'll make sure you are placed on a quieter floor. Regards, Gansevoort Park

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Reviewed 13 November 2017

I chose this hotel for the ambience, location, and roof-top pool. The ambience of the hotel was excellent, very chic and nouveau and exactly what I expected. The location was not as ideal as I had hoped, as it was at least a 10-minute walk from the nearest subway line, though it is only blocks from the Flatiron building; the walk to Times Square was closer to 15 minutes. The pool had lovely views of the Empire State Building, however, in the evenings the roof deck is converted into a club atmosphere--you are not allowed to swim, and you even have to wait to receive access like a normal club. On top of that, the roof top is not open late and we were shuffled inside around 10pm. I would probably not stay here again for that reason.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank travelbirdette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Royalton Park Avenue, responded to this reviewResponded 14 November 2017

Hi travelbirdette, thanks for your review. We're glad you had a lovely time. That is surprising, as our rooftop is usually open until 1am on weekdays, 4am on weekends. Our pool is open for hotel guests during its pool hours though. We hope you do try us again. Regards, Gansevoort Park

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Reviewed 13 November 2017 via mobile

This is a really nice, well run hotel with nice and well appointed rooms, super friendly staff at reception.

The roof top pool and bar worth a visit, even in winter time - also here great staff and drinks

But - the hotel is totally let down by the zombie-like staff in the breakfast restaurant. It took forever to have our order taken and even longer for the food to be served - in fact 40 mins. You would have thought that a hotel of this standard would know better. Looking at the supervisor and staff working, the slow speed walking around said it all.

Stayed: November 2017, travelled as a couple
Thank aagerholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort_HG, Manager at Royalton Park Avenue, responded to this reviewResponded 14 November 2017

Hi aagerholm, thanks for your review. We're glad you had a lovely stay with us at our hotel and we apologize you had this experience at our restaurant. Please email us at digital@theghg.com with more details as we'd like to help improve customer service. We hope you'll visit again soon. Regards, Gansevoort Park

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