I've been a guest at this AC using the DayPass program about five times over the past month. Most of the visits have ranged from uneventful to pleasant, but my experience here last Thursday has stuck in my head. I would've shared this directly with the hotel, but there's no mechanism for direct feedback and I didn't receive a feedback email after my stay to leave a review on Marriott.com.
I arrived around 8:30a last Thursday morning. A clerk was animatedly conversing with a man who seemed to be planning an event for his team. Overhearing the conversation, I noticed that the clerk didn't seem very professional in the way he was speaking with the customer. I was standing fairly far back from the desk because because the guest's mask wasn't fully covering his nose as he spoke. After a few minutes, the clerk paused and looked at me and beckoned me over. The first words out of his mouth were "Are you the housekeeper?" I was pretty taken aback by this greeting (not even a hello, how can I help you?") and his lack of apology when I informed him I was a guest, and a guest who had visited this property multiple times over the last month to boot. I asked him why that was the first question out of his mouth and he just said, I'm sorry, I was expecting a housekeeper around this time. Even if I had been the housekeeper, I would think someone in the hospitality would know better than to greet someone in the lobby this way and also recognize his mistake and make up for it with some goodwill. None of that happened. The experience left a really poor impression in my mind, and even though previous experiences were fine I am much less likely to return here.

Beautiful hotel. Great downtown location, but my room smelled like marijuana all night. I mentioned it to the staff, who kindly moved me to another room. This is not a nonsmoking hotel. The $200.00 deposit is not keeping people from smoking in the rooms especially in the bathroom. No one bothers to mention to guests signing in that this is a nonsmoking hotel and we'll charge you $200. If you stay in a low rent hotel in NY, be prepared for marijuana and cigarette smoke.

This is a nice hotel right off of the East River. The people at the front desk were very friendly and accommodating. One thing to note is the hotel rooms are not incredibly large, but it's NYC, so not surprising. Very close to everything downtown. They are taking good precautions with COVID.