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“A brilliant hotel, excellant service, spotlessly clean, most helpful staff!”

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Holiday Inn Express New York City Times Square
Ranked #288 of 468 Hotels in New York City
Onchan, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A brilliant hotel, excellant service, spotlessly clean, most helpful staff!”
Reviewed 26 February 2012

This hotel far exceeded my expectations having read some reviews! The bedrooms may not be the biggest but were spotlessly clean and had everything you needed for a most comfortable stay. Breakfast was a feast each morning with helpful staff busily keeping everything replenished. Each person at reception acknowledged all guests as they passed by and the duty manager clearly visable checking guests were happy. A most enjoyable stay which will shared with friends and family, and visisted again next year by myself

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elaine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 28 February 2012
Hi Elaine! We greatly appreciate the kind feedback and for sharing it with the Trip Advisor community. Our entire staff works around the clock to ensure our guests receive the best value for their money, which translates into clean, quiet and comfortable rooms, friendly service and a top notch breakfast. It is very rewarding to see that we exceeded your expectations, as this is exactly what we set out to do. We sincerely hope you get a chance to stay with us again and we wish you safe travels!
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2,095 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (464)
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PA
Level Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 February 2012

It's a quite good hotel on the corner of 9th Ave and 39St, especially if you consider the price and breakfast on the house. It's ok for short stays or Broadway shows overnights. Keep in mind that rooms are tiny and I mean it. Subway is in a walking distance, but if it's raining or snowing, the street stretches and stretches ;-) There are often bus tourists in the hotel, so breakfast room can get crowded at peak. Overall it is fair value, but over a week stay would be overkill.
Tip:Avoid at any cost floors with the ice and vending machines - there are 6 rooms on each floor and the machines are awfully loud.

Room Tip: Avoid vending/ice machines floors - every seventh floor or so.
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank --Roman_PA--
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 28 February 2012
Thank you so much for taking the time to share your experience with us! If this was your first time staying with us, we hope we exceeded your expectations. We apologize that our room size was not fitting for your needs, but we hope that we made up for it with our service and value. We hope you’ll choose the Holiday Inn Express Times Square for your accommodation needs next time you’re in NYC! Safe travels.
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bournemouth
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 February 2012

this small neat hotel is just good value close to everything ,good selection at breakfast the staff were so helpfull ,very clean comfy beds we had 2 double beds 3 in the room plenty of space would recomend to all my friends .
CJ Bournemouth

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jellybeans144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 28 February 2012
Hi CJ! We’d like to thank you for staying with us and for writing such a nice review of our hotel. We are happy to see that our location was convenient for all of your activities. If this was your first time staying with us, we hope you were encouraged to choose our hotel for any future visits to NYC. Thanks again for the kind feedback and we wish you safe travels!
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1 review
Reviewed 23 February 2012

I would just like to say how grateful we are to all the staff especially front of house. After being in New York for only a matter of hours my girlfriends mom fell breaking her leg. Staff have done everything possible from arranging transport, wheel chair hire faxing and scanning of documents.
Really am very impressed and a big thankyou to them all

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martininnewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 6 March 2012
Hi Martin! Thank you so much for writing such a kind review of our hotel. We really do appreciate you mentioning our staff, as we all work hard to ensure our guests receive the best service and value. We hope everything exceeded your expectations and we hope to have you stay with us again soon! Thanks!
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Dubai, Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 February 2012

One of the major advantages is having an excellent location; you're withing walking distance of Times Square, 5th Avenue, Top of the Rock, Port Authority Bus Station (3 minutes away!) The staff was very pleasant and helpful, the rooms were a bit on the small side but comfortable enough. And it's not like you're going to be spending a lot of time on your room anyway, you're in New York!
The complimentary breakfast was of good quality with sufficient choice of food, even for my vegetarian co-travellers.
Some comments;
- there are only 2 elevators for the entire thirty-something floors, and one of them was regularly blocked for use (by staff?), whilst the other one sometimes had problems to speed up so it would take ages to get to our floor (which was the 18th...)
- you could clearly hear any loud neighbours, people walking through the hallways or stairs, elevators making bing-sounds all night long, etc. So bring earplugs
- Good thing was that there was the possibility to store your luggage after check-out so you could make the most of your day exploring the cities. And the luggage was tagged and behind closed doors, so not like anyone going to take your laptop from you.
- The staff in the entire hotel was friendly and helpful. I especially recommend Jamie for any questions you might have on places to go, things to do, restaurants to eat at. He's been very helpful for us and had a good insight into what travellers want when they have a very limited amount of time to spend in New York.

Room Tip: Ice & Water machine is on 17th floor (if you want it nearby, go there. If you don't because...
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tirza_Rapouch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 22 February 2012
Hi Tirza! Thank you so much for staying with us! We truly hope your experience was above and beyond what you expected. We really enjoyed reading your review of our hotel and it seems like you had a pleasant time while in NYC. We do apologize that you experience delays with our elevators and that you had some noisy neighbors, but we definitely like to utilize these comments to better train our staff and improve our services to avoid situations like these in the future. If this was your first time staying with us, we hope you were encouraged to stay with us again. Thanks again and safe travels!
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Additional Information about Holiday Inn Express New York City Times Square

Property: Holiday Inn Express New York City Times Square
Address: 343 West 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#168 Romantic Hotel in New York City
#206 Business Hotel in New York City
#233 Family Hotel in New York City
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
This New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the newly renovated Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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