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Reviews (4,351)
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Reviewed 16 October 2017

My husband and I stayed at the Omni Berkshire in June 2017 for 5 nights. It was our very first trip to NYC, and we felt that the location was very good. We were able to easily walk to Times Square, Central Park, and Rockefeller Center. Subways were easily accessed on the block. Check-in and check-out was easy and the room was comfortable. Like many of the NYC hotels, there was no coffee maker, microwave, nor refrigerator. We did use the in-room safe.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Service
Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

My grand daughter and I were celebrating our special birthdays with a trip to New York. We checked into the Omni Berkshire Place where we given a very comfortable room. Staff were helpful when required. Our room was cleaned each day during our stay.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank H9704SIelizabethf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

This hotel is situated in a Great location for coming back to after a long day sightseeing. Comfortable bed and great shower. No facilities in our room but who needs them with everything on your doorstep find most hotel tea and coffee lousy so just stepped outside to get whatever we wanted.

Stayed: October 2017, travelled as a couple
Thank miawallis1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

This was our first stay at the Omni Berkshire and it was a really good experience. The room and bathroom were a good size and the staff was extremely responsive. The location was also very good. We look forward to future visits to NYC and hope to stay there again.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Emily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

Location is excellent and sonare the rooms. Only thing is, while some of the personell are very nice and cordial, others were not very nice or accomodating. I really appreciated the service of the package receiving/delivering desk. Really went beyond the call of duty.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank alisonsK639QH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Omni Berkshire Place, responded to this reviewResponded 16 October 2017

Thank you very much for taking the time to share this review. We are pleased to read that you appreciated the location of the hotel and its guest rooms. We will make sure to celebrate our Package Attendants great customer service. Of course all of our associates should be going out of their way to deliver this kind of hospitality experience, and so we apologize on behalf of those associates that failed to meet that standard.

A very kind regards

David Chase

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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