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Doubletree by Hilton New York Times Square West
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Reviews (1,111)
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66 - 71 of 1,111 reviews
Reviewed 6 April 2018 via mobile

This hotel was fantastic. When my 8 year old Granddaughter and I arrived we were greeted warmly, offered warm cookies and bottles of water. Our room was ready ahead of the 3 pm checking time.
The staff was awesome. Our favorite Hilton staff member was Matthew. He was extremely personable and he took time out of his busy days to introduce himself and he remembered where we went on that day and asked about our day. My Granddaughter looked for him in the lobby to say Hi and that was so sweet.

Stayed: April 2018, travelled with family
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Doubletree by Hilton New York Times Square West, responded to this reviewResponded 7 April 2018

Karen, thank you for being our guest at the DoubleTree by Hilton Hotel New York Times Square West. Our team works hard to create a comfortable and friendly atmosphere, so we're happy you experienced that during your stay. Reviews like yours mean the world to our associates and we will definitely share your compliments with them, especially with Matthew. Thanks for choosing us, and we look forward to seeing you and your granddaughter again soon.

Richard Hotter
General Manager

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Reviewed 5 April 2018 via mobile

Carlos was the best! He was so helpful and accommodating! If you need anything during your stay, ask for him. Rooms are clean and comfortable. Location was great with easy access to the theater district. The fresh baked cookies and water were a bonus!

Stayed: March 2018, travelled with family
Thank Frances K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Doubletree by Hilton New York Times Square West, responded to this reviewResponded 5 April 2018

Frances, thank you for an amazing review of the DoubleTree by Hilton Hotel New York Times Square West. We are thrilled to read how much you enjoyed your stay, specifically due to the great service provided by Carlos. We strive to be the hotel of choice in the Times Square area and want to make every guest's stay with us special. We are very privileged to have a team that shares this passion daily. Thanks for your business, and we look forward to seeing you again soon.

Richard Hotter 
General Manager

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Reviewed 3 April 2018

Rooms extremely small. Can barely move. Heard noise from elevator all night. Elevators were so slow- stopped on every floor going up and down. The only positive feedback is that breakfast was good, although my dad was denied taking food up to the room in order to help out my mom, who was ill.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank josephnp2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Doubletree by Hilton New York Times Square West, responded to this reviewResponded 4 April 2018

Dear josephnp2017,

Thank you so much for your valuable feedback. We are glad to know that you were pleased with breakfast, but we are sorry that you were disappointed with other aspects of your stay. We hope that you will accept our apologies for the inconvenience caused by the elevators. We are also sorry that you were not completely satisfied with your accommodations. We hope to provide a better experience for you in the future. We would welcome the opportunity for your feedback in more detail. Please e-mail us directly at NYCSW_makeitright@hilton.com so that we may discuss a return in the future.

Richard Hotter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

We stayed for two nights with our teenage kids. It’s about 1/2 mike from Train station- across the street from bus station and a few blocks from Times Square.
King room was very small but had great views of the city and even Statue of Liberty in the distance.
2 double room was a better size.
Elevators are a pain/ 36 floors so very busy- long wait at times.
Lobby is a mess- the most congested lobby I have ever been in- at all times. It needs to get corrected. Lobby staff is friendly though so that helped a bit.
We loved the rooftop bar. Great views!! Cool atmosphere. Beds are comfortable- bathrooms are updated and clean.

Stayed: March 2018, travelled with family
Thank kimmysue42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Doubletree by Hilton New York Times Square West, responded to this reviewResponded 4 April 2018

kimmy, thank you for staying at the DoubleTree by Hilton Hotel New York Times Square West. We are glad you and your family slept well on our comfy bed and that you found us to be a good value. However, I am sorry for the inconvenience you had while here. Your business is appreciated, and we look forward to hosting you back soon.

Richard Hotter
General Manager

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Reviewed 2 April 2018

Had a great experience at this hotel. The service was great and good price for distance from Times Square. Hotel was also close to Port Authority when coming from a bus. The elevators sometimes get crowded during peak times.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Eric A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Doubletree by Hilton New York Times Square West, responded to this reviewResponded 4 April 2018

Eric, thank you for your wonderful feedback of DoubleTree by Hilton Hotel New York Times Square West. We are happy to know you were impressed with our clean, comfortable rooms and wonderful facilities, along with the convenience of being close to everything Times Square has to offer. We look forward to having you stay with us again the next time you visit our city.

Richard Hotter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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