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Reviewed 1 February 2021

To be fair, this trip took place during the covid quarantine, so as we all know, nothing is "normal" right now. My daughter (17) and I needed to get a break from our house, and she had the day off, so I took the day off, and we headed to downtown SD for a little break. The hotel and everything around it felt pretty deserted. The only employees we saw during our stay was the 1 employee working the front desk. We took a tour of the hotel, and it was eerily quiet. The pool was closed at the time, there were no food services, and we did not see any other customers on our floor. With that being said, I'm curious as to why the hotel does not automatically upgrade all its customers to guarantee excellent reviews!

Of all the empty rooms in the hotel, we were given room 1440. We had a slight city view and a view of the building (Courtyard) behind us. The tv was tiny and on a dresser to the side, so we really couldn't get all cozy in the bed and watch tv. The bathroom had a sliding glass door as its door that did not close completely. If one of us had had stomach issues, it would have been an embarrassing situation. I'm not sure what genius thought that door would afford any privacy!

The room was clean and the shower was nice and hot with nice shampoo/conditioner/soap.

When we checked in, we asked if we could have our check out bumped to 12. We were told we would have to ask in the morning, and we might have to pay extra. That caused us a good laugh....were they suddenly expecting a crowd to show up? We did ask in the morning, got the extended time, and did not have to pay.

Overall it was a decent stay. However, since I'm pretty sure there were only about 10 people staying in that huge hotel, it would have been a kind gesture to put all of us in upgraded rooms.

Date of stay: January 2021
    • Value
    • Location
    • Service
1  Thank dancing_girl14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astrid Naujokaitis, Owner at Kimpton Hotel Palomar San Diego, responded to this reviewResponded 2 February 2021

Dear Dancing_girl14,

Thank you for staying with us and taking the time to write this review. I'm sorry you didn't love your room - we do our best to accommodate all guests and I'm so sorry we didn't meet your needs. We have had to modify our operations during this time including placing several floors out of order so we are working within the inventory we have available.
We would love for you to come back - please reach out to me directly and I will be happy to get you into a different room configuration.
Best,
Astrid

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2021

My wife and I usually stay at the Kimpton in Huntington Beach when looking for a night or two away, but decided to try this location. First of all, they are so safe, clean and careful during the time of Covid, that it made our stay that much more comfortable. The convenience of being able to text with the front desk to have things delivered to our door, was huge. Although the in room dining wasn't available, they make it so easy for food delivery to be handled which helped. The room itself was one of the sexiest rooms we have been in (Harbor View Spa Room) with a beautiful bathroom and balcony with a view. We can't wait to go again knowing how well they are handling Covid and all of the requirements to keep the guest and staff safe.

Room tip: Harbor View Spa suite was great!
Date of stay: January 2021
    • Location
    • Cleanliness
    • Service
1  Thank jasondI1951LC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astrid Naujokaitis, Owner at Kimpton Hotel Palomar San Diego, responded to this reviewResponded 11 January 2021

Dear jasondl1951LC,

Thank you for staying with us and for taking the time to write this review. We are glad that you felt so safe with all of our Covid precautions in place and that you loved your room, the Harborview Skyline Spa Studio is one of my favorite rooms too!
Looking forward to meeting you on your next trip!

Best,
Astrid

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Reviewed 31 December 2020

We stay here at least twice a month because our stay is awesome. Cam at the front desk couldn’t be a better person to greet us & always taking care of us. Will always be coming back because of him and the amazing rooms they have.

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank 389dimitrii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astrid Naujokaitis, Owner at Kimpton Hotel Palomar San Diego, responded to this reviewResponded 4 January 2021

Dear 389dimitrii,

Thank you so much for your loyalty and for taking the time to write this review. Cam is great and we're so glad that he always takes such good care of you - we will be sure to recognize his efforts.
We look forward to seeing more of you in the new year.
Cheers!
Astrid N

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Reviewed 28 December 2020

Really enjoyed my first stay in a Kimpton, likely the first of many. I'm Spire Ambassador but just somehow had not landed at a Kimpton.

Because of the pandemic, the restaurant is closed and things are a little different, so staying anywhere you have to have your expectations set appropriately. The restaurant and room service are closed, but at least they do have the "pop up bodega" at the desk for you to use your raid the bar credit. The room was great, completely quiet, comfortable bed and a great shower. Lots rave about the amenities and honestly they are a little flowery for my liking, but not terrible. Obviously good quality. The room was quiet and got a great sleep.

Being my first Kimpton, I had questions. The staff were great and patient with me. They truly excel in their great attitudes. The art of hospitality has been lost in America, but this hotel found it again. Will definitely be back. Next stay, Kimpton Goodland. Looking forward to it.

Room tip: Had a skyline room on the 19th (out of 20) floors.
Date of stay: December 2020
    • Value
    • Sleep Quality
    • Service
2  Thank PSPJeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astrid Naujokaitis, Owner at Kimpton Hotel Palomar San Diego, responded to this reviewResponded 29 December 2020

Dear PSPJeff,
We're so glad that you chose us to have your first Kimpton stay and that we made an impression - there's no looking back now :)
We will certainly recognize the team for taking such great care of you and we hope to have you back post pandemic so we can really wow you!
Happy New Year!
Best
Astrid N

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Reviewed 27 December 2020

Heather from the food and beverage department is such a kind soul. She will have a good conversation with you about life and will make sure that your senses are enlightened with flavor with the drinks she makes! Thank you for making our Christmas beautiful! George & Meredith from the front desk are also amazing! They will make sure that all your needs are met with a smile on their face! They also ensure that you know what’s going on in town! Even if it’s covid! Thank you for creating such amazing moments for us we truly are blessed!

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank C8908NBnicolew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astrid Naujokaitis, Owner at Kimpton Hotel Palomar San Diego, responded to this reviewResponded 29 December 2020

Dear C8908NBnicolew,
Thank you so much for your amazing review and for staying with us. We're thrilled that the team took such great care of you - we will certainly recognize Heather, George and Meredith for being the rockstars we know they are!
We hope you come see us again!
Happy New Year,
Astrid N

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