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Reviewed 18 September 2018

Excellent location & view, clean & generally well-trained staff. It's a great place to stay IF you don't care about having ANY towel racks in the bathroom or drawers anywhere to put the contents of your luggage. You must live out of your suitcase! Also, there is no desk space or desk chair with a back -- you must use a low bench if you want to sacrifice a luggage rack and sit & work in a shallow space in front of an oversize flat-screen TV. Very disappointing minimalist room design.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
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Review collected in partnership with Hyatt Hotels
Thank R0bfish1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018

I stayed at this hotel for the first time for a company meeting. It is close to the airport which is convenient, and has lovely views of the Boston Harbor. You can take the water taxi from there to many different points which is more enjoyable than sitting in traffic. My one caution would be to expect to wait a long time for the airport shuttle to the hotel if you have a late flight. I arrived at midnight and called the hotel once I was ready for pick-up. I waited over 20 min for the shuttle before giving up and getting a cab. The hotel is just a few min away from the airport so this delay was inexplicable.

Date of stay: July 2018
Thank FallCityRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2018 via mobile

If you’re looking for lodging close to Logan Airport with easy access to the city center (via water taxi), the Hyatt Regency is a good option. Catch the complementary shuttle after retrieving luggage (you must call the hotel for pickup). The hotel itself is newer and the rooms are comfortable. I’ve stayed here twice and my most recent stay reminded me why Hyatt is no longer my preferred lodging chain; there’s just something underwhelming about the customer experience at Hyatt. Breakfast buffet was tasty, as expected, but options not particularly extensive. Fitness room very small/limited for a Hyatt Regency or comparable hotel. The views across the harbor are the best feature of this hotel, so request harbor view room. All in all, if you’re not so concerned about extra touches which make otherwise good hotel experiences feel great, then give this one a try.

Date of stay: September 2018
Trip type: Travelled on business
Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2018

I loved staying at this hotel. Although there aren't restaurants right next door, there is a water taxi that you can take into the North End part of Boston, with a great experience and full of fabulous restaurants. The staff at this hotel is above any other staff I've experienced. The customer service was wonderful and it is apparent that staff is treated well; everyone is smiling and greets you with a smile. The view of Boston Harbor and the Boston skyline is stunning, and I loved walking along the walkway in the morning. I would definitely come back to this hotel and highly recommend it.

Date of stay: September 2018
  • Trip type: Travelled on business
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Review collected in partnership with Hyatt Hotels
Thank littled6607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2018

Great view of the Harbor and extremely helpful and friendly staff. Convenient complementary shuttle to airport and subway, I never had to wait. Water taxi dock on site, however nothing else is walkable from the hotel, so transportation will be necessary to get anywhere. The hotel itself is great quality, comfortable room and bed.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mbrianquimby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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