I've stayed here for years, even before the did their 'Boutique Overhaul' back when it was a bit sketchy.. The rooms are fine for the price, but my real issue is the front desk staff. I usually overlook their lack of smiles and friendliness because I generally don't care, the room is good for the price as I said, so if I need to stay in Boston it's very centrally located blah blah blah.. But, on this last stay, I nearly canceled and check out upon getting there. My boyfriend and I had been traveling all day, and were totally exhausted, I really just wanted a kind, friendly and easy check in.. The snotty (per usual) guy at the front desk asked for my ID and credit card as I was paying, per norm, and also asked for my boyfriends passport to make a photo copy of.. He's French, his english isn't perfect, but he looked at me and asked why the concierge would take his ID for photocopy, and that they didn't do that in NYC where we had just traveled from. Well, the front desk guy turned on his heel (we weren't even speaking to him) and said very pointedly, "This is Boston, not New York, and we love Boston". Okay.. I tried to diffuse the situation by saying I had lived in Boston for 13 years, it was my hometown, and my partner was simply asking why they needed both our ID's on file as he was a tourist from a foreign country and hadn't ever seen that protocol before.. I said in all honestly, I had not either, so I pressed on for why they had this 'policy'. "Well," the exasperated concierge exclaimed, "It's for insurance purposes. You know, In case there is a fire and we need it for identification purposes." Really. I can't tell you how frustrating it was to be treated so poorly upon check in after such a long day of traveling.. We will probably stay elsewhere when we visit Boston again, the Park Plaza is the same price and three blocks away, they get my business now.
- Official Description (provided by the hotel):
- The Chandler Inn is a small European style Boutique Hotel located in Boston's hip and historic South End. Featuring 56 renovated Boutique Guest rooms designed to be both chic and comfortable by two of Boston's hottest interior designers. Complimentary wifi is available in every guest room.Located on Charming Chandler Street in Boston's South End, surrounded by beautiful tree lined streets, brick sidewalks and historic Brownstones. Within walking distance of Newbury Street, Tremont Street's Restaurant Row, Copley Square, numerous restaurants, shops, business centers and attractions.The Chandler Inn Hotel is staffed 24 hours a day with friendly, knowledgeable personnel. In addition, The Chandler Inn Hotel offers an online Concierge AP designed by Toursphere,featuring nearby restaurants, self guided walking tours, maps and shopping information to enhance your visit to Boston. The Chandler Inn Hotel makes the ideal home base for your next visit to Boston. ... more less
- Reservation Options:
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- Also Known As:
- Chandler Hotel Boston