I have never written a review of a hotel before, or any business for that matter, but the Royalton achieved such a degree of poor quality that I was inspired to write. Please do yourself a huge favor and do NOT stay at this hotel. I booked a room for a business trip and left an hour after checking in. I was given a room just above the main lobby--it was quite noisy, but that wasn't the main issue. The bathroom sink was leaking so the bathroom floor would get wet every time I turned on the sink. I decided to ask for a different room. There wasn't one, and the problem wouldn't be fixed until the next day. I decided to leave. I had booked through Booking.com, which requires prepayment and doesn't refund the first night. Because of the mechanical problems in the room, Ravi, the manager at Royalton, agreed to refund me the first night without hesitation. I got back home and never received the first night refund. After numerous calls to Ravi, who claims he has no recollection of ever approving the refund, I have given up. The place is a dump, the employees are crooks, and Ravi is the master crook. GO SOMEWHERE ELSE!!! I immediately got a room at the much nicer Sheraton down the street for a lower price than the Royalton. Horrible, horrible, horrible!!!
- Also Known As:
- Royalton Hotel Boston