Be sure to double-check everything with this hostel. I was recently charged $100 for a booking I cancelled. They say there's no cancellation fee, but there certainly is one for when they loose track of them.
Several months ago, I made a one night booking at this hostel in advance of a trip. The trip was cancelled, so I cancelled the booking. I had emails showing the transaction, but since I was after all not planning to stay and the cancellation went through, I deleted them. Mistake.
4 months later, on the day of the cancelled booking, I was charged the price of the room, despite never checking in. When I contested the charge, I was asked for the cancellation information. When I couldn't produce it, the hostel wouldn't remove the charge, since evidently it's the customer's job to do their bookkeeping.
I reiterated that I had cancelled the booking and that I contested the charge on my card; the receptionist yawned and said she would have her manager call. The manager never did, obviously. I guess she didn't pass on the message? I guess contested charges are common at 40 Berkeley?
The cancellation email was deleted too long ago for me to recover, so I can only warn others to be careful with their bookings, particularly if you are traveling internationally.More
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