It's a busy place. Boston is, after all, a popular tourist destination. But this tourist office is also next to a subway stop, located in Boston Common, and is the start of the Freedom Trail so lots of people stop in and even more are constantly passing by. We had some questions and they were all gladly and efficiently answered although the workers had to look up a couple of the answers on line. There were a hand full of people who were working there and they also sold tourist items besides giving out information. It was worth our while to stop there and ask for help. Many other travelers were also asking their questions.