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“For the money a good place to stay”

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Quality Inn & Suites Biltmore East
Ranked #34 of 65 Hotels in Asheville
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“For the money a good place to stay”
Reviewed 13 December 2011

The room was spacious and very clean. It was nice to have the couch as an option for watching TV. Room was great and convenient location. The breakfast was average and the breakfast room was crammed, but good enough for free. I would stay here again.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cbrowninktown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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529 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
Providence Forge, Virginia
Level Contributor
207 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 12 December 2011

Stayed her for 2 nights while visiting the Biltmore, hotel was clean and comfortable and very reasonable. It is an older hotel but well kept

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richiepug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 November 2011

Booked a room there in November 2011....found bed bugs in the middle of the night, actually caught 2 of them and took them to the office. Staff acted like they had never seen bed bugs there before...highly doubt it....had to wake my kids up and find a new hotel in the middle of the night....contacted Choice Hotels Corporate Office about the incident. They did nothing, told me to contact this hotel directly. The worst travel experience of my life!

Stayed November 2011, travelled with family
Helpful?
3 Thank todd c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 30 November 2011
Thank you for showing us the bugs you brought into our hotel office. We will take action once we identify the source. Many times insects get into hotel rooms without our knowledge, and we are grateful guests such as yourself take a moment to advise us. We always have other rooms for you to move to, but we understand your decision to flee in the middle of the night. We apologize for the inconvenience this caused you.
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Buffalo Grove, Illinois
Level Contributor
135 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 26 November 2011

We have stayed here several times over the past few years (this is an updated review) , and it has slipped some this trip. First, know that it is nowhere near the "Biltmore" - it is several miles out of town and not near much except the "Billy Graham Training Center" (?). The rooms are reasonable quality in this renovated property - the beds are comfortable and so long as you don't stay in one of the 2 rooms facing the road (as we did), it is fairly quiet. Here's what slipped: The breakfast service is still a joke. Both days we tried it at about 9:20. They were out of milk, sausage, eggs and most fruit on one slow day. The other day they had no OJ, sausage, biscuits muffins/danish or fruit. It seems as the one person maintaining it disappears at critical times, hoping you just leave - as we did. So, don't count on it if it is at all busy or later than very early in the morning. In the room, the maid turned the heat to "fan", letting the room cool off during the day - a minor annoyance.

Room Tip: Stay away from rooms 172 and 173 - noisy.
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joecompute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 28 November 2011
Thank you for staying with us again! We appreciate your feedback as it lets us know what we are doing right & what we need to work on. We are about a 10 minute drive from the Biltmore Estate (about 5 miles). We will certainly address our Breakfast Attendant regarding breakfast running low 10 minutes before breakfast ends. We do not fully restock at that time but we will make sure that they keep the breakfast items available until the breakfast closes at 9:30am. We apologize that the housekeeper turned your heater to fan. We will address that as well. We will be renovating the guest rooms in 2012. We hope that you will stay with us again & give us the opportunity to better serve you. Happy Holidays to you!
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Jacksonville
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 November 2011

We had been in the Mountains all day and we were all very hungry and tired! Went to several other hotels in the area, we needed a room with 2 kings or a king and hide a bed-all the other places only had 2 doubles, (my husband and I are not little people) and we had our granddaughter with us . The prices for 2 doubles were $70-120-HELLO?!? We decided to try Quality and that is exactly what we received!! They had 1 king with a hide a bed in a beauitul suite for only$65-SHOCKED! The breakfast was GREAT, the room was beautiful and clean and the front desk employee was very knowledgeable and kind!!

Room Tip: I imagine all their rooms are clean and wonderful!
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MermaidJacksonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 15 November 2011
Thank you so much for your review of the Quality Inn & Suites Biltmore. We are delighted to hear that you found our hotel to be clean & at a great value. We will see you in your future travels we are sure! Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Biltmore East

Property: Quality Inn & Suites Biltmore East
Address: 1430 Tunnel Rd, Asheville, NC 28805-2802
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Asheville
#21 Business Hotel in Asheville
Price Range (Based on Average Rates): €
Hotel Class:2.5 star — Quality Inn & Suites Biltmore East 2.5*
Number of rooms: 138
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Also Known As:
Quality Inn & Suites Biltmore East Hotel Asheville
Quality Inn And Suites Biltmore East
Quality Inn Biltmore East
Quality Inn Asheville
Asheville Quality Inn

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