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All reviews bedroom suite front desk full kitchen mission hospital the breakfast area asheville biltmore housekeeping staff the general manager free breakfast living area indoor pool exercise room location was perfect hot breakfast home away from home third floor downtown area
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Reviewed 29 August 2018

Booked a two bedroom suite for a quick trip to see the chihuly exhibit at Biltmore. Very convenient location to Biltmore and downtown Asheville. Very nice staff....clean and well maintained rooms. Breakfast included. We were on the third floor and it was very quiet. I’d recommend this hotel to anyone looks for a nice place to stay for a reasonable price.

Room tip: Requested top floor
Date of stay: August 2018
Trip type: Travelled with friends
2  Thank atlantatraveler12194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Marketing & Guest Relations at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 4 September 2018

Atlantatraveler12194,

Thank you so much for your review! So happy to see that we met your needs at your home away from home, and that you had the opportunity to enjoy the Chihuly exhibit on the Biltmore Estate! We appreciate your recommendation to other travelers and look forward to welcoming you back soon.

As always, safe travels!
Emily McCollin
Marketing and Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

Stayed here because of its close proximity to the Biltmore Estate. Turned out we were close to shopping and historic Asheville as well, just a short walk. Hotel was clean and comfortable, staff pleasant and helpful. Breakfast more than met our needs, and staff helped me organize a tray for my husband who opted to eat in the room. Great to have a kitchen, easy to make take along lunches and to eat in when we are on a long road trip.

Date of stay: May 2018
Thank RecreationV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Guest Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 20 August 2018

RecreationV,

Thank you for letting us know how we are doing :)

We are so thrilled to see that you took advantage of our location convenience and got to see the Historic Village! Not every hotel can be close to history and a modern downtown :)

Please come and see us again next time you visit Asheville! We would love a second chance to hit a score of 5!

As always, safe travels.
Tom Oneill
Marketing and Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018 via mobile

We stayed four nights at this hotel. The front desk staffers & breakfast room staff were great. The hotel is very clean & well maintained inside and out. There is plenty to eat at breakfast. They have some complimentary snacks & beverages some evenings during the week.
The hotel is in Biltmore Village 1 mike from the estate. It is two miles from downtown.

Kudos to Lorena, Jeromy & Pepe.

We would stay there again.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank PState
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Guest Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 17 August 2018

PState,

Thank you for letting us know how we are doing!

Lorena, Jeremy, and Pepe certainly are super stars :) We have shared you review with them at our morning team meeting!

Hope to hit all notes with you for your next stay with us!

As always, safe travels.
Tom ONeill
Marketing and Guest Relations

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Reviewed 6 August 2018

The location was great with many nearby restaurants. The rooms were spacious and good accommodations for families. I was most impressed with Patricia in housekeeping. In the morning, she greeted us warmly, wished us a good day,and thanked us for our stay. this is not the typical experience with housekeeping staff at most hotels. She is really an asset to your team!

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Suzanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Guest Relations Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 9 August 2018

suzemory,

Thank you so very much for lifting up one of our outstanding team members!

We are thrilled to see that she took care of you during your stay in the best possible way.

She will be recognized at our next morning meeting for continuing to provide only the best :)

As always, safe travels.
Tom Oneill
Marketing and Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018

Room was clean & neat. Good service. They offered a Happy Hour with really good food with beer & wine. I was surprise.
Location was great. Close to Mission Hospital, Downtown & the Biltmore Estates.
Parking & Entrance: Parking is limited. If you have a large truck or trailer, forget this location. No place to park. Entrance is off a very narrow main street.

God Bless & God Bless America.

Room tip: Stay on the 3rd floor. Not as much noise.
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Residence_Inn_AVL, General Manager at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 5 August 2018

Ron T,

Thank you so much for your feedback! I am glad that the staff provided you good service and you enjoyed the complimentary Mix with really good food and local Asheville Beer as a treat.

As our location is very convenient to both the Biltmore Estate and Downtown, parking can be tight but we do have several options for those traveling with larger vehicles in the rear of the property.

I hope that we can see you back at the Residence Inn Biltmore when your travels bring you back to Asheville.

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