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All reviews rooftop bar great location electric shuttle complimentary shuttle shuttle service within walking distance street noise beautiful hotel short walk corner room front desk staff clean hotel per day would definitely stay here again restaurants and shops staff was very friendly and helpful fire pit
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Reviewed 18 September 2018

This hotel is located in downtown Asheville about 20+ minutes from the airport. The hotel is within walking distance of an abundance of local restaurants, shops, and breweries. The hotel staff were very friendly and provided a "things to do and see" pamphlet that was very helpful. The hotel also provides a free local shuttle service. The hotel has a restaurant on site as well as a rooftop bar. I had a great breakfast at the hotel each day. I did try the rooftop bar but found it to be a bit loud with the live music. I would recommend this hotel if you are looking to eat or shop in downtown Asheville. The only downside was the window in my room faced a very busy intersection and the traffic was loud.

Room tip: Pick a room facing downtown away from the busy street.
Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
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Thank Ed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaceyS2377, General Manager at Hilton Garden Inn Asheville Downtown, responded to this reviewResponded 19 September 2018

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We are so glad that you were able to enjoy some of our amenities, like the great hot breakfast and a trip to our rooftop bar. We will definitely adjust our volume down a little to make sure everyone enjoys not only the sunset, but conversation. We are located in the downtown area, which at times can be a little noisy. We do offer white noise machines, ear plugs and fans at no additional charge. If you come back to the Asheville area, we hope that you will give us another try. We really appreciate the business and wish you safe travels!

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Reviewed 16 September 2018

Stayed one night to experience downtown Asheville. Location is not in the active section of downtown, so you have to walk a short distance or catch a ride if you want to visit the restaurant or art district. Cost is pricey for what you get. Food okay, better food downtown. Read the reviews of restaurant. Staff excellent and very friendly. This may be ideal if you are here on a business trip, but if you are here to experience downtown, stay downtown.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank joshP1683WY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaceyS2377, General Manager at Hilton Garden Inn Asheville Downtown, responded to this reviewResponded 19 September 2018

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Although we are not in the heart of downtown, we are only a couple of blocks away and as you mentioned, we offer a complimentary shuttle that can take you anywhere in the downtown area without having to worry about parking or some of the crowds. Asheville does have some awesome restaurants, and we will take your feedback to heart and look at where we can make some improvements. Thank you again for your feedback and we sincerely hope that the next time you are in the area you will give us the opportunity to serve you. Wishing you safe travels!

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Reviewed 11 September 2018 via mobile

Let me clarify the title immediately. When you approach, enter and stay in an HGI, you are completely confident how everything will look. The Asheville HGI throws all of these out the window - but in a really good way. Externally, it looks extremely upmarket and this continues as you enter. Extremely modern styling with high quality fittings. Fortunately, the staff are as expected - first class. The room was superb and spotless. The restaurant was excellent with a large menu. Breakfast was also excellent and cheap. This is a high end hotel but at HGI prices in the downtown area of a very popular town. Stay here if visiting Asheville, you too will be delighted.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank sgdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McKaylaS15, Public Relations Manager at Hilton Garden Inn Asheville Downtown, responded to this reviewResponded 12 September 2018

Hi sgdh, thank you for reviewing Hilton Garden Inn Asheville Downtown! We are happy to hear that you had a wonderful experience with us and enjoyed our interior styling, rooms and our team. The restaurant is a perfect spot to eat any meal of the deal so it is great to hear that you enjoyed Pillar Kitchen's offerings. If you ever head back to the Asheville area, we hope to see you again!

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Reviewed 6 September 2018

The hotel was excellent and the staff were awesome. Although the hotel is located in a busy area, the room was very quiet. The breakfast in the Pillar Kitchen was superb and the waitress was very pleasant and attentive. Shuttle service is offered to downtown destinations and back to the hotel.

Date of stay: September 2018
  • Trip type: Travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank cmax56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McKayla S, Public Relations Manager at Hilton Garden Inn Asheville Downtown, responded to this reviewResponded 7 September 2018

Hi cmax56, thank you for reviewing Hilton Garden Inn Asheville Downtown. We are happy to hear that you were able to enjoy a quiet, peaceful stay and great breakfast at Pillar Kitchen. It is great to also know that you were able to use the shuttle service to conveniently access downtown. We hope to see you again soon - have safe travels!

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Reviewed 5 September 2018

Great place to stay. Rooftop bar was very relaxing after day hiking or walking thru town. About a 2.5 block walk to downtown but very easy walk and felt safe. Hotel also provides shuttle that we did not use but it was in use a lot by other guests. Complimentary Internet is slow but we would stay here again :)

Date of stay: August 2018
  • Trip type: Travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Brenda and Doug G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McKayla S, Public Relations Manager at Hilton Garden Inn Asheville Downtown, responded to this reviewResponded 6 September 2018

Hi Brenda and Doug, thank you for reviewing Hilton Garden Inn Asheville Downtown! It is great to hear that you were able to enjoy the Pillar Bar after a day of adventures and were able to enjoy the walk to the downtown area. We look forward to seeing you again!

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