- Free Wifi
- Free Parking
This is a Super 8 Motel so I wasn't expecting 5☆ but when you book a nonsmoking room and find a moldy cigar & lighter under the bed... unacceptable! There was loose tobacco scattered around the bed and ashes/hair on the headboard end of the bed. The young girl at the night desk seemed genuinely concerned as she looked through my pictures. The next morning as I ate breakfast I overheard the women reading the notes left for them at the front desk say, "Well, he shouldn't have stayed here!" Even after buying Gain Flngs, dryer sheet, and an entire can of Lysol the room still reeked! The lack of housekeeping was also shown by the Ramen noodles behind the refrigerator/microwave and rust and dust everywhere. It wasn't all bad: the a/c was cold, the shower had good water pressure and plenty of hot water, the bed was comfortable (even if I wasn't sure something wasn't going to crawl out of it), and the breakfast was plentiful. The filth made this NOT a pleasant stay to say the least.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
This hotel was not somewhere I could get use to. The breakfast was horrible, there were red plastic cups under my bed and the water was coming out brown. Overall total bad experience.
We are sorry you were unhappy. I will be addressing the issue you had with housekeeping. As for as the brown water, the City of Beaumont had to fix a broken pipe and so this caused water to be brown for a short time. Thanks for letting us know.