They refused to honor our PREPAID inflatable kayak rental. The owner told us they were just too tired because they had been working all day. This was at 4:30 in the afternoon. He was a complete jerk to us. We called and paid for several inflatable kayaks a month in advance of our trip. We called to verify the arrangements the night before and were told everything was in order. When we showed up to pick up the boats, the owner threw a complete fit and refused to honor the arrangements we had made and walked away from us. They refunded our money, but left us in a bind because we had a youth group of about ten kids. Luckily we found a new company down the road. The people there (Wild West Adventures) bent over backwards to help us and even stayed late to get us set up.
Over the years, I have spent thousands of dollars at this place. It used to be a great business owned by the Oblaks. But recently it was sold. The new owner is a complete jerk. One recent review mentioned how poorly he treated his employees in full view of customers. This does not surprise me, considering the way he treated me and my group. I will never patronize this business again. They are lazy, unorganized, and unprofessional now. If I could give them zero stars, I would.