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“Great location, great service”
Review of W San Francisco

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W San Francisco
Ranked #66 of 228 Hotels in San Francisco
GreenLeadersGold level
Wilmington, North Carolina
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great location, great service”
Reviewed 22 March 2012

Really enjoyed my brief stay. The hotel was very centrally located. The service was fantastic and the food was really good too. Nice change of pace from the standard hotel chains!

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fishbaby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad_Wulff, Guest Relations Manager at W San Francisco, responded to this review, 28 March 2012
Thank you for taking the time to share your kind feedback! Our Talent works hard to ensure that our service is fantastic and I will be sure to pass along the compliment.

Please visit us again soon!

Brad Wulff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (446)
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English first
South Florida, Florida
Level Contributor
144 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 March 2012

We always enjoy staying at W Hotels and the San Francisco location met our expectations. The view from our generously sized room was beautiful. The furnishings were comfortable and stylish. We had lunch in the Living Room restaurant which was very good and reasonably priced for an upscale city hotel. The spa did a nice job on a quicky manicure. The valet parking is pricey, but no worse than other similar locations. All in all a nice experience.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Dagny33028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
125 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 18 March 2012

We had a great time at the W Hotel in San Francisco. Had booked a Fantastic Suite but were upgraded to one of their Extreme Wow Suites, which are really lovely.
The staff is very friendly and working very efficiently, the bar is great in the evenings. We usually stay at the St Regis hotel which is only one block up, but I must say that I probably rather stay at the W Hotel as its a little more relaxed and the suites are nice and spacious.
We did not have turndown service, which I found odd - paying over USD 500 per Night, this should be part of the service without requesting it.
Had breakfast in Trace which is their restaurant and we really enjoyed it, however, only by luck did I notice on check out, that for the breakfast on the second morning our server rewarded herself with a 50% tip on top of the 15% service charge already included. This is something that should not happen and is not acceptable - I was refunded, but its not really about the money, more about the fact that a member of staff seems to be trying to steel indirectly from guests - I was lucky to have noticed, how many others might not notice and are being ripped off - as such, be careful and check your charges when eating at Trace.

Room Tip: 3103 i a beautiful suite; 3115 is very nice too and bigger, but as its directly behind the elevators...
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  • Stayed March 2012, travelled with family
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Helpful?
4 Thank STEPDI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2012

I'm not even compare this W hotel with all the other W hotels I've stayed at before. This hotel is the worst among all the hotels I've stayed at. Service was ridiculously slow, it took them almost 40 minutes to bring two pairs of slippers to our room. The directions for breakfast was not clear at all. They "invited" us to have breakfast at the restaurant for time slot between 9:15 to 10:00 and then they say it's not complimentary. The staffs were nice but the manager was arrogant. I was absolutely disappointed and they totally ruined the W hotel brand!!!!

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank c h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 15 March 2012

Would just like to thank W hotel (particularly Julie.M and Gordon.K) for their incredibly friendly and diligent service. They were able to execute a personalised surprise for my partner in under 24hrs. I highly recommend the W hotel and I'm sure you'll be delighted with their service.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about W San Francisco

Property: W San Francisco
Address: 181 3rd St, San Francisco, CA 94103-3107
Phone Number:
Region: United States > California > San Francisco > SoMa , South Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in San Francisco
#16 Green Hotel in San Francisco
#36 Business Hotel in San Francisco
#38 Luxury Hotel in San Francisco
#61 Romantic Hotel in San Francisco
#70 Family Hotel in San Francisco
Price Range (Based on Average Rates): €€€
Hotel Class:4 star — W San Francisco 4*
Number of rooms: 404
Official Description (provided by the hotel):
In the heart of the SoMa district, and neighbors with the San Francisco Museum of Modern Art, W San Francisco faces the beautiful Yerba Buena gardens and is a short walk to Union Square's shops. ... more   less 
Reservation Options:
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Also Known As:
w San Francisco Hotel San Francisco
w Hotels San Francisco
w Hotel San Francisco

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