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“One of the best J W's!!!”

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JW Marriott San Francisco Union Square
Ranked #66 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Maryland
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“One of the best J W's!!!”
Reviewed 20 February 2012

San Francisco's JW Marriott is first class! From the reservation process, to the comfortable room and concierge room, all were excellent! Illona was an especially friendly and helpful concierge person.

  • Stayed February 2012, travelled on business
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Helpful?
Thank 2Astor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (359)
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Portland, Oregon
Level Contributor
155 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 February 2012

This is a really pretty hotel in a great location. Beds and pillows were not that great, bed could be classified as so hard it was uncomfortable. Really had very little interaction with the staff. Elevators gave me motion sickness.

  • Stayed February 2012, travelled with friends
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Helpful?
1 Thank mmoc65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, OH
Level Contributor
177 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 7 February 2012

First, let me say up front that ALL of the front desk staff, bar staff, Concierge staff and housekeeping staff were extremely helpful, caring, polite, and, attentive to their guests. As for the hotel itself, it was nice, but we have stayed in nicer JW Marriott’s and even regular Marriott’s. We actually have preferred our stays at the Marriott Union Square on Sutter St. a little more than at the JW because we always had better views there. The hotel was close to Union Square, handy to restaurants, and within a convenient, brisk walk to the Moscone Convention Center.

We stayed at the JW 5 nights January 22-27 during a business trip. As Platinum Elite members, we were upgraded to a Jr. Suite, Room 922. We were so happy with this beautiful, very large room (sitting area part of the room – not separated), until we saw that the view was of the monstrous air-conditioning plant and nothing else. There was no view of the city whatsoever. We spent one night in this room & the next day asked for a room with a better view. They moved us to 1607, on the opposite corner of the hotel, and while an office building directly across Mason Street obstructed the view, we could at least see down to the street & had an ever so small view of the city by craning our neck & squinting our eyes. Still, it was better than the enormous air-conditioning plant view of Room 922. (Since it was a business trip, I didn’t have my camera with me & regretted that I couldn’t take photos). Because the hotel sits rather low, getting a room with a view is difficult here unless you stay on the very top floors.

Aside from the lack of any city view, both rooms were spacious, though with a different layout. We liked the 922 Jr. suite better than the 1607 Jr. suite. Room 922 seemed much larger than 1607, newer, cleaner, and had a much nicer bathroom than 1607. Room 1607 seemed a bit worn to us. Both rooms are decorated in warm shades of gold, green & red with sofa, chair & ottoman, granite-topped & glass-topped furniture, leather-topped desk (w/uncomfortable mesh ergonomic chair). The rooms had good lighting, but in room 922, the lighting was confined to the desk, bed & armchair area on one side of the room. There was no lighting at all by the sofa on the other side of the large room, making it difficult to sit there to read. The marble bathrooms had both a tub and a separate shower stall. While the marble was pristine & shiny in Room 922, it was rather dull and not as clean in Room 1607. (Example: the shower in 1607 had hardened bubbly soap residue – perhaps left from a previous guest because the shower walls were not wiped cleaned between guests?). The toilet in room 1607 did not flush well, and although we called maintenance to fix it, it still was behaving badly. We figured it was beyond fixing & just gave up. (No such problem with the toilet in Room 922). The other downside to Room 1607 is that the floor grout was horribly dirty. Though I can’t say for sure, it almost seemed to us that there had been some water damage from an overflowed toilet.

There was some street work underway on Mason Street (under our window in 1607), and at 7:30 am we were subjected to the cacaphony of jack hammers and back-hoe banging. (We had our windows open because the room was rather hot & stuffy). Thank God we were already awake!

My advice is to avoid both of these rooms (922 and 1607) if you insist on a great view. The standard room 1514, assigned to our colleague (who is not a Platinum Elite member – just lucky I guess) is the one you want to ask for. Room 1514 was a corner standard room with windows on two walls and a spectacular view. However, probably the higher rooms, say, above the 15th floor, in the hallway from X15 to X22 will have a lovely view, judging from the superb view from the Concierge Lounge on the 21st floor, which was on the same side of the hotel as our Room 922. The Concierge Lounge had a lovely panoramic view that included the Golden Gate Bridge, the Twin Peaks, and the ocean (or bay). It had lots of soft lounge chairs with low tables and standard Concierge Lounge food & service.

Although we never had a full meal in the hotel, we did enjoy a light meal one evening in the lovely bar area on the 3rd floor. The food was excellent, and if you are not going to eat there, at least, order those wonderful “Spicy Nuts” to go with your cocktail. The flatbread pizza was so good, we had it twice. Also tried the Sliders and the fish tacos, which were both good.

Room Tip: Stay above 15th floor, rooms numbered x14 to x22. 1514 has a spectacular view with windows on two s...
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  • Stayed January 2012, travelled on business
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Helpful?
1 Thank Souris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlands Ranch, Colorado
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 February 2012

Stayed at hotel for a business class. The catering was great, room service very friendly, enjoyed the club lounge. The valet guys are so much fun! Great recommendations on where to walk around town too.

Room Tip: Choose a room on an upper floor.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3Jenni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCollings, General Manager at JW Marriott San Francisco Union Square, responded to this review, 9 February 2012
We are delighted to hear that you had a great experience staying at our hotel while on your business trip. Your comments are truly valuable and we take it to heart to go above and beyond for our customers at all times! We just opened our newly renovated Conference Center should you need space for a future meeting. We hope you have the opportunity to come visit us again soon.
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Houston, Texas
Level Contributor
313 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 2 February 2012

The JW Marriott is only a couple of blocks from Union Square. That makes it convenient to a number of great restaurants, shopping, etc., but a fair distance from the tourist areas around Fishermans Wharf etc. The set up was nice for business travelers, with a decent work space and good internet access. The club level lounge was large, had great views of the city, and featured a hot breakfast and the usual snacks etc in the evening. The room was large especially by SF standards, and the bathroom was particularly well appointed. The room looked like it had recently been renovated but I am not sure. Overall a nice choice, but not heads and shoulders better than the many other competitors in its price tier (i.e., it is about the same as the SF Hyatt Regency on Market Street, but the SF Ritz Carlton is lightyears better).

  • Stayed January 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Wedgewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott San Francisco Union Square

Property: JW Marriott San Francisco Union Square
Address: 515 Mason St, San Francisco, CA 94102-1226 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#38 Green Hotel in San Francisco
#38 Luxury Hotel in San Francisco
#51 Family Hotel in San Francisco
Price Range (Based on Average Rates): €€€
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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