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Reviewed 19 November 2017 via mobile

A sign in the lobby touts that this hotel is going to be totally remodeled in the near future. I’m afraid that this means that they haven’t been putting much money into upkeep and the property is showing it. The upholstery on the furniture in the lobby is a little stained Overall, it’s just a little “beat up.” It is, however in a great location just a block or two from Fisherman’s Wharf and the price was right. We stayed there for three days and it served our basic purposes just fine. The had great Starbuck’s coffee in the room and the coffee setup made it good and strong. In our room, the safe was set sideways in the closet and the only way to get at it was to turn on your cell phone flashlight and snake around the closet doors and do it from the side. The bed and pillows were very nice. All in all, for the price it was fine.

Stayed: November 2017, travelled as a couple
Thank TomSMuskegon_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton T, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded 21 November 2017

Thank you choosing our hotel and taking a moment to share your views with us. It’s great to read that overall you were pleased with your time here, as well as our excellent value, and that our convenient location was just right for visiting all the tourist attractions in our area. We understand that our property had begun to show its age and that is why we are happy to announce our upcoming renovations! We hope to have the opportunity to welcome you back to Sheraton Fisherman’s Wharf in the future, so we can truly impress you with the amazing updates we will be making.

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Reviewed 17 November 2017

This hotel has a great location, but the rooms need some updating. It's not to the normal level of what you would expect from a Sheraton. We were only staying one night, and location trumped luxury, so we choose here.

  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton T, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded 20 November 2017

Our goal is to create the best possible stay, which is why we encourage our guests to let us know about their time with us. We regret that we didn’t quite meet your expectations and apologize for any inconveniences. We appreciate all guest feedback, as it helps us continually evaluate and improve. We hope you’ll give us another chance to impress you.

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Reviewed 17 November 2017 via mobile

Not much to say, other than the fact that hotel just isn't up to par with the Sheraton brand. Stayed on the highest floor (4) and could hear everything happening outside, from the delivery crews at 5a, to the trash guys to just random traffic. The walls are paper thin, to the point where you wonder if others are in your room. I could hear the conversation next door perfectly whilst lying in my bed and could hear the baby 2 doors down when they were crying at 3am. The platinum lounge is a tiny room with trail mix and coffee. I won't be staying here again.

Stayed: November 2017, travelled on business
1  Thank charles s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton T, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded 19 November 2017

Thank you for your feedback. We truly apologize for your disappointing stay and the noise disturbances that you experienced. We clearly fell short of our usual standards and wish we could have addressed these concerns while onsite when it would have mattered most. If we had learned about your concerns during your stay, we could have provided a more suitable room. We hope that you will reconsider and give us a second chance to impress you in the future.

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Reviewed 16 November 2017

Having stayed at this hotel numerous times in the past we elected to stop in for a glass of wine while visiting the wharf prior to embarking on our cruise ship later that evening. It was pleasant sitting with a glass of wine in their lobby, although you do have the option of sitting outside around one of their wonderful fireplaces. It says a lot when we remember the comfort of this hotel and made it a point to stop in again even if we were not staying at the hotel.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Service
Thank PJ6979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton T, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded 20 November 2017

We appreciate having you as a frequent guest! Reading that you wanted to stop in for a visit during your brief time in San Francisco prior to your cruise lets us know that we are meeting our goal of creating guests that enjoy and treasure the time they spend at our hotel. It’s reviews such as yours that truly mean so much to us! We hope to welcome you back to Sheraton Fisherman’s Wharf for another memorable getaway again soon. Thank you for your kind words!

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Reviewed 16 November 2017 via mobile

For SPG - doesn’t quite meet the bill. Staff no where near top notch / a bit rude , room and hotel are way dated this property needs a reno to keep up with the pace ... only thing you get here is location close to the wharf and these days that isn’t enough in my book to shell out SPG rates - thank goodness I had points to cover .. choose a different hotel.

S3B

Stayed: November 2017, travelled as a couple
3  Thank s3bentley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton T, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded 17 November 2017

Thank you for taking the time to share your views with us. We understand that our property had begun to show its age, and as the banners proudly announce in our lobby, we are about to embark on our highly anticipated renovations that will bring beautiful updates to our common areas and guestrooms. We appreciate your SPG membership and hope that you’ll consider staying with us again once our transformation is complete, so we can truly win you over.

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