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All reviews pineapple theme pineapple water union square rooms are small boutique hotel tenderloin great stay beautiful hotel night's sleep front desk staff few blocks comfy bed homeless people definitely stay here again street noise central location valet parking
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Reviewed 8 June 2022

I booked my room at this hotel in San Francisco on the booking.com portal (night 31.05/01.06). When i arrived to the hotel on 31.05 i was told, they haven't got any reservation (despite hotel confirmed on email my booking before).

I was immidiately hit by the way reception (guy) treated us. Arrogant and mannered.
It was like he was doing us a favor booking a room.

Receptionist told us room will be cheaper than via booking. com. Only 140 USD per night. We agreed for it. After we reached the room i checked my credit card and it was 260 USD blocked. I was shocked becuase that should have been told us before, in case we haven't got enough credit line limit.

Wifi - hotel declares to have very fast internet connection. This is why we chose it - to work from the room in the evening. From start to the check out wifi didn't work.
I called our receptionist 6 times, he promised he corrects our password in their system - nothing happened. I had to go down to the lobby to connect. But each time my laptop was connected to the internet, it was like somebody on purpose cuts that connecton off. And guess what: the guy that was so unpleasant by the check in was then at the reception.

The worst experience was just about to happen on the check out. The same receptionst said, asked for a bill/invoice for our stay (i wanted to check how much we pay for/why 260 USD blocked etc.), that he can't give us due to system failure.
And that we could call IT but we would have to wait either "5 minutes or 10 hours". This is literally what he said. 1:1 quoting. With arrogant manner.
We reminded him that we are guests of the hotel and that is unacceptable how he treats us. He grabbed the monitor and squizzed so in his right hand. I had an impression that he was close to hit us with his hand.

At the same time his friend came to the reception and started to explain. Our arrogant one just left without the word and didn't come back. The new guy printed out the bill in 2 minutes.

Again, i understand bad days. But this was way too much.
You pay 200 dollars for a night in a hotel (which is like for luxury hotel in Poland) and you get no wifi and you ve been treated like s..t.

Don't recommend to anyone booking of this place. They don't respect booking.com reservations. You can come and land on the street at night. And we had heavy luggage during our stay.

Date of stay: May 2022
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank micha_d248
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 June 2022 via mobile

We had a phenomenal experience at Stay Pineapple, SF. Super comfy beds and hot steamy showers! Jackson Lovely and team were absolute rockstars and they made our vacation memorable and fun! Highly recommended, Stay Pineapple, SF - They treat you like family! We are planning are next trip, San Diego here we come!

Room tip: Parking conveniently located next door, in a secure garage.
Date of stay: June 2022
Trip type: Travelled as a couple
Thank Ondra W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rhodora Escobar, General Manager at Staypineapple, An Elegant Hotel, Union Square, responded to this reviewResponded 10 June 2022

Hi Ondra,


Thank you very much for staying with us here at Staypineapple San Francisco, we are so pleased to know that you enjoyed your stay. We hope your future travel plans will bring you back our way again soon, and we look forward to welcoming you back for another great Staypineapple experience!

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Reviewed 5 June 2022

The location was convenient to Union Square and the cable car stop. It's also only a block from a delicious cafe (Lapisara) we discovered for breakfast on our last day in town. The folks at the front desk were always very kind and helpful and provided great recommendations, including Resolute, a cozy and friendly little wine and beer bar just a block or two away. The lobby has a very cool vibe. Don't miss "Stretch," the dog sculpture near the meeting rooms. (The artist's pieces were discovered by Michelle at an art gallery just a few blocks away.) The rooms are small but nicely appointed and very comfortable. The only slight disappointment was the bar and breakfast service (or lack thereof), but it didn't impact our otherwise enjoyable stay.

Date of stay: May 2022
    • Location
    • Cleanliness
    • Service
Thank L1897PQbethh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rhodora Escobar, General Manager at Staypineapple, An Elegant Hotel, Union Square, responded to this reviewResponded 6 June 2022

Hi L1897PQbethh,

Thank you very much for choosing to stay with us here at Staypineapple SF We love seeing that you enjoyed your experience, and we sure hope you will return for another great stay again sometime soon. Pineapple cookies and warm smiles are here waiting to welcome you back!

Until next time!
Rhodora

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2022

We recently did a west coast driving trip which started with 2 nights in San Francisco. We chose to stay at the Staypineapple, and are glad we did. The inn is "an elegant hotel" right in the city. Everything is sparkling clean, and while the rooms are small (it is, after all an old, but renovated hotel) they are quite nice. Easily walkable to all we wanted to do, or a short Uber ride away. One of the things that made our stay so pleasant was the caring attitude of the desk staff during our stay. Jackson Lovely and Erick could not have been more helpful. If we should find ourselves in San Francisco again we would definitely consider the Pineapple.

Date of stay: May 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mary Jane R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rhodora Escobar, General Manager at Staypineapple, An Elegant Hotel, Union Square, responded to this reviewResponded 3 June 2022

Hi Mary Jane,

Thank you for choosing Staypineapple, we are happy to hear that everything was superb during your stay with us. Jackson and Erick are true gems, they are the essence of Staypineapple.
We hope to have the chance to welcome you back soon.

Sincerely,
Rhodora

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2022

I have been past this hotel numerous times, but never inside. We had a local event there, and it was great. The lobby has an awesome vibe, and the food was superb. We were greeted by Arnold when we arrived, and met Jonathan who runs the cute coffee bar. Joel, who runs the hotel actually made time to come check on us personally. I'm recommending the hotel for any of my guests to the city!

Date of stay: May 2022
    • Value
    • Sleep Quality
    • Service
Thank Nicholas B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rhodora Escobar, General Manager at Staypineapple, An Elegant Hotel, Union Square, responded to this reviewResponded 3 June 2022

Hello Nicholas,

Thank you for taking the time to share your review with us. We are glad that you enjoyed your stay and thank you for the kinds worlds about our team.

We hope to welcome you back soon.

Sincerely,
Rhodora Escobar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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