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“Incredibly disappointing”
2 of 5 bubbles Review of The Mosser

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The Mosser
Ranked #96 of 228 Hotels in San Francisco
Phoenix, Arizona
Level Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Incredibly disappointing”
2 of 5 bubbles Reviewed 18 January 2012

I was booked at the Mosser for the Fancy Food Convention. I was there for 5 nights. The location was excellent to the Moscone Convention Center, but I quickly began looking longingly at the Marriott Marquis across the street!

The building is a lovely old Victorian furnished with shabby furniture in the lobby with no real style. The desk staff were friendly but not terribly helpful. My employer was checking in later and had made the reservations, but had not paid for them yet. They allowed me to check in, but put the first night on my credit card, plus $25??? Bizarre. No one seemed to be able to explain why and that was after I complained when they wanted to add $75 to the first night's rate.

The room was dingy, due to poor lighting. The walls had black scuff marks on them, the tub had pubic hair in it. The corner sink was impossible to use without getting water everywhere. The bath amenities were environmentally "green" and smelled like vomit. The towels were threadbare and cheap. The bedsheets did not even cover the mattress on the bottom. The windows were sealed, no air conditioning and the room was not only very noisy, but hot. Wood blinds at the windows did little to keep the room darkened and were dusty. The more modern looking platform bed was okay comfort wise, but the platform was scuffed and dirty--clearly not an area that housekeeping was interested in maintaining.

There was no clock in the room, unless I turned on the wall mounted tv (with cords falling out from behind) to see what time it was. The phone was mounted on the wall and impossible to hang up without using the cord to wrap around the entire unit to keep the receiver from falling out. It was hung too high on the wall to reach for a wake up call from the bed. The wall mounted light over the bed, was also hung in a very inconvenient area which required standing up to turn off. Both choices were poor design choices and a cheap way to avoid night stands. The night stand that was attached to the platform bed was on one side only and was broken and tilting so that items slid off when placed there.

Housekeeping was loosey goosey. The bed was never completely made up with the decorative pillows that were on the bed at check in, and the towels, as bad as they were, were never replaced in the same spot. The glasses in the bathroom, once used, were never replaced, so I had to rinse them out and use the same ones repeatedly, despite my leaving notes for housekeeping, along with a tip!

A morning breakfast of a cup of coffee and mediocre muffin was offered in the lobby with little place to sit. While the coffee seemed decent, the only offering with it was sugar or equal, and half and half. No skim or low fat milk, no honey for tea--things one can expect to find even at a cheap hotel!

Concierge service was non existent. When I requested a call to the shuttle for pickup I was told that they did not use that company and so they didn't have their number--REALLY? No computer there at the desk to look it up?! I asked for some affordable local restaurants and kept getting referred to Annabelles next door, which was pricier than I wanted. That was the only restaurant they could tell me about. I went across the street to the Marriott Marquis where their concierge not only told me about some great places close by but she provided me with a list of many options ---and I told her I wasn't even staying there!!

My overall impression of this place is that someone had a few bucks and desire to turn a beautiful old VIctorian into a trendy boutique hotel and then they went off to travel or do something else leaving no one in charge or accountable. Clearly the only employees who were schooled in the fine art of hospitality were Joe the bellman/doorman and his counterpart. These two gentlemen were sharp, friendly, take charge and helpful every day.

I wouldn't go back if it was free.

Room Tip: There isn't one.
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bluewar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
takeinthesites, Director of Sales at The Mosser, responded to this review, 27 January 2012
Thank for for taking the time to write a review, as we appreciate the feedback. Your constructive critisism can only help strengthen our training efforts and better our front desk staff. A few of them are new, and still learning their way around the desk; although that is no excuse. Our sincerest apologies you did not enjoy your stay. But, we hope it doesn't keep you away from San Francisco.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (344)
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English first
New York, New York, United States
2 reviews
3 of 5 bubbles Reviewed 18 January 2012

I'll start off by saying that I had the smallest room in the history of hotel rooms. And that included a private bath. Sink was IN the room, no desk or end tables, alarm clock or closet. Not the cleanest room, either. But did its job and was relatively inexpensive. Apparently there are larger rooms, but I didn't get one.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MDW626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 17 January 2012

So, how important is location to you? If you are wanting a downtown, close to everything including convention center activities this may be the hotel for you. The service was accommodating and in general it was very clean. The rooms are very small. If more than oone person is staying in the room you have to schedule movement around the room. No desk, no closet and the smallest Flat Screen TV I have seen outside a airline cabin. As most "downtown" hotels the street noise was high but you can expect that.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ed2tahoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 January 2012

Great price, great room especially if you get a corner ones ( others are much smaller). Good transport links to SFO airport, off main shopping area and walkable to sea front. Safer then slightly further up Market St. Clean and comfortable. Would say it's good for all ages and travel experience for no fuss & no frills, but visually appealing, stay as a base not a destination hotel.

Room Tip: Corner rooms are bigger apparently. Some of the room are tiny.
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  • Stayed November 2011, travelled on business
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    • Service
Helpful?
2 Thank RobertULondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
4 of 5 bubbles Reviewed 12 January 2012

The location is very convenient,it is the city centor,you can work to many famous place such as chinatown/fisherman's wharf.it is the cheapest in this area,and it offers beakfast and many commodity,the only disadvantage is you need to share the restroom and bathroom with others.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cherrie83626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mosser

Property: The Mosser
Address: 54 Fourth Street, San Francisco, CA 94103-3193
Region: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant
Hotel Style:
#52 Business Hotel in San Francisco
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — The Mosser 2.5*
Number of rooms: 166
Official Description (provided by the hotel):
Conveniently located between the city's renowned Union Square and the Moscone Convention Center, both business and leisure travelers will find excellent shopping, dining, touring and nightlife within blocks from their hotel. ... more   less 
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Also Known As:
The Mosser Hotel San Francisco

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