I stayed at this hotel for five nights at the end of February. Three nights were for a business meeting, but I took my wife with me and we stayed on for two additional nights. The location is great if you are doing business in or around the Financial District. If you're a tourist, the Ferry Building is steps away and there's a cable car turnaround and streetcar/bus stop right outside the hotel. The Embarcadero BART station is across the street and cabs were aplenty all hours right out front. There are several sandwich shops and cafes very close and there's a Walgreens across the street where we stocked up on snacks and bottled water. (One tip - Walgreens' photo counter sells 3-day Muni passes for $21 that allow you unlimited rides on cable cars, streetcars and buses. A one way ride on a cable car is $6, streetcar or bus is $2. Taxis can be much more. Believe me, it pays for itself in a hurry if you'll be moving about the city!)
The hotel itself seemed a bit tired. The lobby was attractive due to its open air feel and the height of the building looking up. Even the elevators look neat going up and down. Our room was adequate and comfortable, although the bathroom looked a bit dated. It was like stepping back in time - to 1985. A modest facelift would make a huge difference here.
We ate one night at the restaurant in the lobby due to having walked literally all day sightseeing. The food was good and reasonably priced, but nothing special. We didn't realize there were a lot of restaurants in the adjacent Embarcadero Center (facing the hotel's front door, look left and there's a covered alley with numerous shops and restaurants). Had we known prior to our last day, we would've walked there the night we were exhausted since it was so close and had some variety. My wife ordered room service one night when I was at a business dinner. She was content with it, although it was pricey.
We relied on the Concierge numerous times and found them to be generally helpful and friendly. I wish they'd told us about Muni passes sooner and recommended the restaurant "alley" that we were unaware of. Those were missed opportunities. Otherwise, they provided good maps, directions and advice. The front desk and housekeeping staff were universally pleasant and helpful. We received a free Wall Street Journal outside the door each morning. We didn't use the fitness center, but it seemed to be nice and open late.
We rented a car at the Budget office in the hotel and drove to Napa one day. The car came to valet and we dropped it off there too - the height of convenience. They close the rental car desk at 5pm, so to drop off with valet overnight is a $15 surcharge. If you drive yourself, it's nearly $60/night to valet park, but that's true virtually anywhere in the city.
Bottom line, this hotel is a good value in a decent location. We were able to springboard to all the tourist sites and I was close to work, so it was a great compromise. Our rate was a good deal less than other hotels, such as those in Union Square. In exchange, you get a room that could use a bit of remodeling and you can't walk to much touristy unless you're up for a hike - often a steep hike! I would not be reluctant to stay here again for business, but if I could get a comparable rate, would prefer to stay at a property in Union Square or near Fisherman's Wharf if traveling for personal reasons.
- Official Description (provided by the hotel):
- The 804-room Hyatt Regency San Francisco is the City's only luxury waterfront hotel with breathtaking bay and city views. Ideally located for business and leisure, the hotel is in the Financial District, and close to all major city attractions, and located across the street from the renovated historical Ferry Building. ... more less
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- Also Known As:
- Hyatt Regency San Francisco Hotel San Francisco
- San Francisco Hyatt Regency
- Hyatt San Francisco