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“Decent hotel, but you feel like a number”

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Holiday Inn San Francisco Golden Gateway
Ranked #75 of 230 Hotels in San Francisco
Reviewed 1 May 2012

Good location, around corner from cable car terminus and walking distance to many restaurants and businesses, though not walking distance to tourist attractions. I've stayed 4 times since Oct on government business because it's 15 min walk to federal buildings. But each time, I've submitted gov't tax emempt form, and each time they've added tax to my bill. Haven't had that problem at other Holiday Inns, including one at 8th & Market. Gentleman at front desk was not helpful about this. Rooms are decent, though not great, and my rooms have not improved, despite staying there fairy often. Breakfast is great (not free unless Priority Club member) with super friendly staff. LOTS of tour groups in hotel. No free Internet in business center - c'mon guys, can't I print my boarding pass? Overall, good stay, though I've always felt like a number, not like a valued customer, unlike at other Holiday Inns.

Room Tip: Rooms on Polk St side are quieter. Lots of sirens on Van Ness side. Not a room tip, but ask concie...
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  • Stayed: April 2012, travelled on business
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Thank ADK28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,089 - 1,093 of 1,913 reviews

Reviewed 30 April 2012

I booked a special deal for this hotel where I got a great rate and 1/2 price parking. The location of the hotel is great. We walked to Union Square without a problem. The staff was really friendly and helpful. The rooms were adequate. Nothing fancy or special. The beds were so hard. My husband prefers firm beds and it was even too hard for him. It was also very noisy (we were on the 16th floor facing Van Ness), but I think that's to be expected in a city. The parking garage was very convenient. On one night I heard them telling people the garage was full. Not sure what happens in that situation. Luckily by the time we came back for the night there was space available.

I would stay here again only if I could get a killer rate. And I would definitely request a room on the opposite side of the hall. It served its purpose, but I was really happy to get back home to my own bed.

  • Stayed: April 2012, travelled as a couple
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1  Thank allyson c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn San Francisco Golden Gateway, responded to this reviewResponded 18 June 2012

Dear allyson c,

Thank you for your recent stay and leaving feedback. We are pleased you liked the location of our hotel as well our friendly staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you were not fully satisfied with the comfort of the mattress in your room. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.


Sincerely,
Jaime W
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2012

Great hotel, great staff. Very nice rooms and the restaurant was also very nice.

  • Stayed: April 2012, travelled with family
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1  Thank JLHSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2012

Our stay at this hotel was quite comfortable. The main advantage of this hotel is its location which is not in the heart of the touristy area of San Francisco but at the same time close to the main shopping / sightseeing areas. Would definitely recommend it to anyone on a business / leisure trip!

Room Tip: Make sure you request a room on a higher floor to enjoy the beautiful views of the city!
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  • Stayed: January 2012, travelled as a couple
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Thank janhavi309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

Clean room, great location and the wi-fi was free. Great economy hotel for work travel. Starbucks located next door inside Wellsfargo. Easy access to cabs and trolley.

  • Stayed: April 2012, travelled on business
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1  Thank AFSinLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Francisco Golden Gateway

Address: 1500 Van Ness Avenue, San Francisco, CA 94109-4606
Phone Number:
Region: United States > California > San Francisco > Nob Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Romantic Hotel in San Francisco
Price Range: €86 - €497 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn San Francisco Golden Gateway 3.5*
Number of rooms: 499
Official Description (provided by the hotel):
Take a video tour.The Holiday Inn Hotel San Francisco Golden Gateway is located in the center of San Francisco, just steps away from the historic California Cable Car turnaround. Located in lower Nob Hill, the Holiday Inn Hotel San Francisco Golden Gateway is near all major attractions: Golden Gate Bridge, Fisherman's Wharf , a few blocks from Union Square and Chinatown, and the hotel is less than 10 minutes from Moscone Convention Center and a couple blocks north of City Hall/Civic Center. The 26-story, 499 room Holiday Inn Hotel San Francisco Golden Gateway offers fantastic city and bay views. Our tastefully appointed guest rooms begin on the 6th floor of the hotel and all offer flat panel TVs and free wireless Internet access. Cafe' Marlette offers a daily buffet breakfast for quick and easy service, as well as a delicious a la carte menu. Interlude Bar & Grill is a casual bistro and sports bar, with pool tables, and large screen TVs. The Holiday Inn Hotel San Francisco Golden Gateway is the perfect location for business or pleasure in thecity by the bay. ... more   less 
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Also Known As:
Holiday Inn San Francisco Golden Gateway Hotel San Francisco
San Francisco Holiday Inn

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