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Reviews (4,165)
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Reviewed 17 September 2017

We had a great stay, great service and the location was optimal for all we had planned. $250/night seemed a little steep but we wanted the location and it was only one night. Overall, it was a clean room, lovely views and superb location (only blocks from the water).

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank cassandrad841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017

Over-priced hotel a mile walk from Downtown. I arrived late, had to wait for checking and digital key did not activate online. Breakfast was ok, but made you go an extra step to get an omelette as there no was egg station.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank T8507PYanthonyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017

Would not recommend this hotel to anyone. Overall service was not up to standard and it felt like you were a number not a guest. Room was untidy, no hot water in the shower, windows in the room were no where near clean. Upon arrival there was no assistance offered with our bags to our room and upon departure there was also no offer of assistance to move bags to our waiting car

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank colinmN6912AI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017

This hotel has a lot going for it - a great front office and dining room staffs for starters. It's a beautiful, clean, modern hotel straddling China Town, North Beach, and the Financial District. It's an easy walk to Embarcadero Center offices and the Ferry Terminal. Chinatown is 1/2 block the other way. The rooms are modern and updated with good furnishings. It could get 5 stars for that.But the flaws are so glaring that it really ruins the whole experience. The room internet is hit-or-miss, hot water in the showers even off peak (weekdays at 10:30 am) comes and goes, but the elevator situation is the worst I've encountered in the US in years. Waits were routinely 5-15 minutes, but on a busy Saturday morning required roughly 1/2 hour to get to the lobby. The only insight was from a bellman who (with a full cart of luggage on a packed elevator) blamed lazy customers who couldn't walk from the 2nd and 3rd floor public areas for the delay. But on the several occasions of long waits in the lobby, the display suggested that the elevators were all hung up above the 20th floor. There are too many other alternatives -- we suggest you pass this one up.

Room Tip: Elevator challenges would suggest staying in the low floors.
  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank JTworldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017

This hotel is conveniently located to China Town and North Beach, and very walkable to both areas. The hotel was clean and staff was friendly. I would recommend this Hilton property to anyone wanting to stay in this area.

  • Stayed: September 2017, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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