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Reviews (4,121)
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All reviewsthe executive loungecoit towerbay viewfinancial districtunion squarechinatown and north beachtelegraph hillferry buildinghigh floorfisherman's wharfconvenient locationan upgradefew blocksupon checkvalet parkingmarket streetpublic transportation
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Reviewed 12 September 2017

This hotel is conveniently located to China Town and North Beach, and very walkable to both areas. The hotel was clean and staff was friendly. I would recommend this Hilton property to anyone wanting to stay in this area.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

For a Hilton, they should care a little more about this property, especially for the gaul to charge top dollar when there are so many other boutique hotels that are actually worth it. The room decor is stuck in 1985 - popcorn ceilings are a nice touch. Room windows have not been washed in at least 10 years (or ever). We literally could not see out of them - gross. The outside looks gray, dark and dingy. Bad ventilation in the rooms - no HVAC in any room aside from an after thought fanbox that barely cools. Avoid the "25" rooms (ours was 1125) - they are in the dark corner of the hotel with small windows and feel like a cave. We asked for a different room which was only moderately better, so we got to experience 2 rooms here. Long wait for elevators. The rooms were at least clean and quiet and the bed OK, but never again will we stay here for the price.

Stayed: September 2017, travelled as a couple
2  Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

Bang average chain hotel, for which you are paying for the good location in the centre of the city. We weren't expecting any more than this, but were not expecting to be overcharged for an extra night stay that we didn't make or be woken up at 2am on one of our nights because the hotel had given our room to another guest. It took two weeks of phone calls and emails and being passed around an appalling guest correspondence team until I finally got my money back by talking directly to the hotel accounts team.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Frasmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

Stayed here for 3 nights with my wife over a weekend in late August. We arrived late in the evening and check in was fairly quick and painless. Was expecting to be placed in a room with one double bed, but got put in a room with two instead, which I guess was a bonus. The room interior was clean with nice comfortable beds and sheets but the room decor and bathroom were very tired and dated in comparison to other Hilton hotels I have stayed in. The room had a nice view of the Coit Tower, which was unfortunately spoiled due to the the dirty external side of the windows. Another small downfall was the poor air conditioning system in the room, which was temperamental to say the list. Rooms were reasonably well insulated and we could't hear too much external noise from the city, however heard the odd emergency vehicle and occasionally a few larger boats coming into dock. The hotel is in a good location, situated in the financial district and is just about within walking distance of the main hot spots of San Francisco. The maid service was daily and you would expect to receive in a Hilton hotel. Check out was smooth and effortless and wasn't charged for the use of internet despite expecting to have to pay for it, another small bonus. All in all a comfortable clean stay in a pricey average dated hotel. The only reason for a return here would probably be because of its good central location.

Room Tip: City view/Coit Tower view is nice
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Daviduk87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017 via mobile

I'll start with the positives... the hotel is in a great location. Financial district is right next to Union Square and China Town. Walking distance to lots of good restaurants.
The city tour buses pick up right outside which is perfect.

BUT! This is a typical big city hotel chain that has forgotten about its customers. Because of its name and location it's decided it doesn't need to try anymore. Yes, the hotel was clean and well dressed but was lacking good service and the little extras.

We are Hilton Honors members but we booked via booking.com so we get no points. We only got free wifi. No bottled water or cookie on arrival!

We were in a room on level 7 right at the end of the corridor in a corner room. This was small. There is no fridge or mini bar in the room and plug sockets are in random places. The room was also very dark with limited lighting.

We didn't eat at the hotel as there are so many good places in San Fran. But we ordered a drink one evening. It was extortionate so that was the one and only drink!

A warning.... the lifts are a nightmare. There are 4 of them, 27 floors and you wait for AGES! If you are on a low floor with no luggage then take the stairs.

When we come back I'll be looking elsewhere to stay. Probably a local hotel who remembers what service is.

Stayed: September 2017, travelled as a couple
3  Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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