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Reviews (4,176)
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Reviewed 11 September 2017 via mobile

I'll start with the positives... the hotel is in a great location. Financial district is right next to Union Square and China Town. Walking distance to lots of good restaurants.
The city tour buses pick up right outside which is perfect.

BUT! This is a typical big city hotel chain that has forgotten about its customers. Because of its name and location it's decided it doesn't need to try anymore. Yes, the hotel was clean and well dressed but was lacking good service and the little extras.

We are Hilton Honors members but we booked via booking.com so we get no points. We only got free wifi. No bottled water or cookie on arrival!

We were in a room on level 7 right at the end of the corridor in a corner room. This was small. There is no fridge or mini bar in the room and plug sockets are in random places. The room was also very dark with limited lighting.

We didn't eat at the hotel as there are so many good places in San Fran. But we ordered a drink one evening. It was extortionate so that was the one and only drink!

A warning.... the lifts are a nightmare. There are 4 of them, 27 floors and you wait for AGES! If you are on a low floor with no luggage then take the stairs.

When we come back I'll be looking elsewhere to stay. Probably a local hotel who remembers what service is.

Stayed: September 2017, travelled as a couple
3  Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017 via mobile

Having booked this Hilton for two nights, I expected the service to be great because it has the Hilton brand attached to it. However, from check in to check out, the service was very disappointing. The receptionist was not friendly or welcoming unlike all the other places we have stayed in on this American trip. We were also not helped with any of our bags and we had a lot to get up to our room. It seems like the hotel was more preoccupied with the Chinese convention it was hosting, and had too few staff around to welcome as assist us.

The rooms are decently sized and I think we were upgraded from a double to a king size, but the view wasn't the best.

I was also disappointed to find that there are no fridges in the rooms, and there was a poor choice of teas and coffees. Being British, we expect at least two English breakfast teabags in the rooms, but there was only one. As a result, I asked at the front desk after our first day if we could get some more teabags and milks. I was told it would be sent straight up. I was still waiting 20 minutes later. I called again to ask where they were. There was no apology. After more waiting, they finally arrived. But to make it worse, when we had gone to sleep, our room phone rung (so loudly!!) and it was house keeping asking if we had received them. It woke my husband up and I was not impressed. Hilton should have better service than this and should keep on track of whether they've sent things up to people's rooms. A plus point of this hotel is the access to computers in the lobby for printing boarding passes. This was much appreciated. I can't comment on the restaurants or food because we used neither. If we visit San Fran again, we will stay nearer fishermans wharf. This location was too far for walking each day and I would recommend visitors stay nearer pier 39 or further round where it is less city blocks and more residential. Such a shame Hilton - I expected a whole lot more from you.

Stayed: September 2017, travelled as a couple
2  Thank Catherine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017

Expected quite a lot more than this.

First location. It's good. Chinatown, but easy access to what we needed (we were tourists and enjoy a walk) so no complaints there.

But the hotel is very average. Rooms are just about OK. No facilities like a pool or anything to really make you go wow. So basic standard and you pay a lot for it.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

The Hilton's facilities are OK, but the hotel is made great by its very professional service. The concierge, in particular, was very helpful. My room had a good view and was well appointed. Check in was easy.

Stayed: September 2017, travelled on business
1  Thank Zachary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

Okay, booked this place thinking it is close to the financial district which it sort of is but I would say it's more like in China town.

Hotel is old and feels more like a motel than hotel. Rooms are old and dated but clean. Feels more like a 3.5 star room though. In bath shower average fixture and fittings. To be fair the room was okay size and king bed was confortable. But why I just can't recommend this place is the service is just so bad particularly at the lobby.

This is definately not the Hilton standard I'm used too.

Location: 2/5
Service: 1/5
Food: 2/5 (you can check restaurant reviews. Not good)
Facilities: 3/5 large gym

Stayed: September 2017, travelled on business
1  Thank OzDiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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