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Reviews (3,168)
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Reviewed 10 March 2013

Pretty much the same reviews as everyone here. The whole staff from the front desk to the room service maids are very much welcoming and friendly. We had stayed in the area for two nights only. The room was spacious with a comfortable bed, very clean and looked extremely nice. The best part of it all, the location is in the middle of everywhere! We were able to buy a day buss/trolley pass for only $12 across the street in a liquor store to avoid all driving traffic/parking. We left our car a block down from the hotel overnight. It was $40 for two nights...but oh well. That's better than $60 from the hotel. I will most definitely stay at this Hotel again over and over. They do offer free wine nightly I believe (which we didn't do) but it was really of the Hotel to offer this to us. Theo (front desk) advised us what to check out in town, the routes to take and what to avoid lol. Funny guy! My partner who usually always plans our vacations had asked me to plan our in San Francisco this time...and let me just say he was extremely pleased I had picked this Hotel. The outside location MIGHT look sketchy...but it really isn't people. Check this hotel for sure!!!

  • Stayed: March 2013, travelled as a couple
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2  Thank Jimmy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 11 March 2013

Thank you for a fantastic review! We are elated to hear how much you enjoyed your stay. We appreciate the information you provided for our future guests as well. We hope that you'll join us again for a bite in the Saha Restaurant, it is exquisite! We look forward to your return, and we hope to see you again soon!

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Reviewed 6 March 2013

We stayed at Carlton at a time when the rest of the city's hotels were booked up for some conference, and were able to get a very good rate. The location is good, convenient and safe. The staff is very friendly and helpful. The hotel is not your usuall experience and definitely has an interesting character to it. The rooms are small but clean. The beds are comfortable. And I found the artwork on walls, the map in the elevator with all the pictures and the rest of the "imaging" quite worthwhile. Overall, would definitely stay again and recommend to others.

  • Stayed: February 2013, travelled on business
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1  Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 7 March 2013

Thank you for a great review! We are elated to hear how much you enjoyed your stay, and we appreciate your comments. We hope that you'll join us at the Saha Restaurant upon your next visit. We look forward to you return, and hope to see you soon!

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Reviewed 5 March 2013

From the minute we walked into the Carlton, we felt welcomed and amused. The staff was all extremely accommodating, very friendly, and funny too. Our room was spacious and comfortable. We only had breakfast at Saha restaurant, but wouldn't hesitate to eat there even if we weren't staying at the hotel. Yemini breakfast! Yum! The location is good for access to the rest of the city. And don't even think about missing the happy hour. For the price, you can't do any better.

  • Stayed: March 2013, travelled with friends
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2  Thank Tina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 6 March 2013

Thank you for a terrific review! We are thrilled to hear how much you enjoyed your stay. The Saha Restaurant is certainly a treat, and thank you for mentioning how much you liked it! We hope that you'll join us again soon, and we look forward to your return to the Hotel Carlton!

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Reviewed 4 March 2013

From the moment we walked in until the moment we left, we felt cared for and watched after. The staff at the Carlton went out of their way to make us comfortable. We had just flown in from Asia and were exhausted. We dropped the bags and went to lunch, knowing we couldn't check in until the afternoon. When we returned, our bags were ready to go to our room and it was waiting for us. We made odd calls in the middle of the night (different time zones) and used the lobby for quiet work sessions but that was no problem. We had run of the house with all the services at our disposal. The restaurant is quite a find, as well. I have been eating at that restaurant for so long I can't remember when I first went. But I have always been thrilled with the food at Saha prepared by the chef's able hands. If you need a good place to hang your hat when you are really busy with business, and you want to be centrally located without paying the crazy prices or being stuck in the noise downtown, the Carlton is the choice. I was right on the bus lines to go visit family around the city and within walking distance to some really excellent food choices. I usually don't mind hotels much, I spend most of my time outside looking around, but this was a trip "home" and I wanted to be somewhere comfortable with people who were paying attention and could answer questions and help with business needs. I got that.

Room Tip: The east side faces a playground of sorts. It is only used after school for a few short hours, but if you are working the room as I was, you may want to ask about it at check in. However, I took my work to the comfy, quiet lobby and was just fine.
  • Stayed: February 2013, travelled on business
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2  Thank Stevenredd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 6 March 2013

Thank you for a terrific review! We are elated to hear how much you enjoyed your stay. We sincerely appreciate the time you took to provide your comments and feedback, and we love to hear that we became your home-away-from-home. We hope that you'll join us again soon, and we look forward to your return to the Hotel Carlton!

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Reviewed 3 March 2013

Excellent customer service. We arrived early in the morning and our room was ready for us. Later that evening we enjoyed the free wine reception with SNAZZ. Upon returning to our room for the night we opened the window for fresh air and the window fell out into the room. A staff was in our room within minutes to repair. When the repair couldn't be resolved we were put in a room close by, offered a free bottle of wine and breakfast the next morning. Staff were pleasant, funny, and prompt. Thank you Hotel Carlton.

  • Stayed: March 2013, travelled with friends
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3  Thank rachelwhitney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 4 March 2013

Thank you for a wonderful review! We are elated to hear how much you enjoyed your stay. We sincerely appreciate the time you took to provide your comments and feedback. We apologize for any inconveniences you encountered, and are pleased that we could assist you in a timely manner. We hope that you'll join us again soon, and we look forward to your return!

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