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“Beware of hidden fees”
Review of Serrano Hotel

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Serrano Hotel
Ranked #95 of 230 Hotels in San Francisco
GreenLeadersPlatinum level
Reviewed 9 November 2016

Charges you more than what they say and not willing to remove from my credit card bill. Not acceptable at all and. Will make sure that no one books your hotel. Not worth the money at all; bad service about this

  • Stayed: November 2016, travelled with friends
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Review collected in partnership with this hotel
4  Thank 118alyssak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this reviewResponded 14 November 2016

Hello 118alyssak,
It's important for vacations to go as expected, and we're truly sorry if you were unaware of our Urban Fee. We want guests to 'have it all' during their stay, and strive to provide all the amenities they might need-- like morning coffee and tea, all day flavored water in reception, morning newspaper, town car service Mon thru Fri mornings to the financial district, unlimited local calls and faxes, boarding pass printing, use of our bicycles, dry sauna and free Wi-Fi. We're looking into all booking sites to ensure they have the correct information. If there's anything else we can do, we'd welcome you to reach out to our general manager at Benjamin.Malmquist@serranohotel.com.

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941 - 945 of 2,934 reviews

Reviewed 9 November 2016

Walked in and thought I was going into a 4 star hotel as they listed...not even close. Not very clean, everything in rooms falling apart. Location in the ghetto. Hotel Parking...none available. Don't eat at hotel restaurant Jasper's employees hate their job. Waiters miserable. Food cold and way expensive. Not happy

  • Stayed: November 2016, travelled on business
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Review collected in partnership with this hotel
2  Thank kimberlyg885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this reviewResponded 14 November 2016

Hello kimberly,
We're truly sorry to hear about your experience and would love to speak to you personally. Would you consider contacting our general manager at Benjamin.Malmquist@serranohotel.com? As a 4-star hotel, it's very important for us to live up to that reputation. We're also sharing your feedback with our maintenance team. Keeping Serrano looking her best is one of the most important ways we can welcome guests, and we apologize for falling short during you stay. We look forward to hearing from you so we can help.

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Reviewed 9 November 2016

Excellent hotel, with excellent service, room and within walking distance to a variety of fun areas at Union Square. Wine offered each evening and breakfast at Jasper's was delicious. Very cool atmosphere.

  • Stayed: November 2016, travelled with friends
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Review collected in partnership with this hotel
Thank judithw259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this reviewResponded 14 November 2016

Hello Judith,
We love to make a good impression, and knowing it was '5-stars' good has made our day! Offering our guests extras like wine tasting is just one of the ways we like to thank them for choosing Serrano Hotel for their San Francisco getaway. Whether you're looking to stay in and dine at Jasper's or go out an explore the city-- we strive to make it easy!

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Reviewed 9 November 2016

Lovely old building, well preserved. Room very nice, but wished for in-room coffee, although coffee in lobby starting at 6am was really good. In-house dining was exorbitant, strange and not tasty. Walking to a different restaurant in the neighborhood after dark not recommended. Stayed there for a conference being held in same hotel, if not for that, would have chosen elsewhere.

  • Stayed: November 2016, travelled on business
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Review collected in partnership with this hotel
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this reviewResponded 14 November 2016

Hello Andrea,
It doesn't get more convenient than having a room to relax in, just steps from your conference. With San Francisco favorites (and many eateries) within easy walking distance, we hope you were able to fit in some time for enjoying San Francisco too. At the heart of a vibrant city, we see people from all walks of life in the area, and our hotel team would be more than happy to help you find ways around town that would put you at ease. We're very sorry that we didn't win you over during your time here and would welcome the chance to make a better second impression!

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Reviewed 8 November 2016

I would never recommend this hote , its a high building in center but nothing els , staff is very rude , no room amenities. Very small rooms , expensive . I booked 2 rooms one myself and one for uncle , will never return

  • Stayed: November 2016, travelled with family
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Review collected in partnership with this hotel
Thank 847musarrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this reviewResponded 11 November 2016

Hello 847musarrat,
We're truly sorry to hear you were disappointed with your stay. People play an important part of any experience, and knowing our team fell short of offering you the friendly service we're known for is being addressed immediately. We'd love to further share our concern and welcome you to reach out to our general manager at: Benjamin.Malmquist@serranohotel.com. We want every guest to enjoy their time here and are listening carefully to your concerns.

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Additional Information about Serrano Hotel

Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
Price Range: €126 - €652 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Official Description (provided by the hotel):
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco

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