We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Truly Avoidable”
Review of Top of the Mark

Top of the Mark
Ranked #817 of 6,023 Restaurants in San Francisco
Price range: US$31 - US$50
More restaurant details
Restaurant details
Dining style: Casual Elegant
Neighbourhood: Nob Hill
Cross street: California & Mason Streets
Transit: Powell Street Cable Car; California Street Cable Car
Reviewed 30 November 2017

The customer service that I experienced at this property was utterly unacceptable for a hotel of its caliber. The front desk management is horrible. The doorman are inattentive.
I would never ever recommend this property to any person on earth. However, the rooftop is gorgeous.

    • Value
    • Service
    • Food
1  Thank sightseer1124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (205)
Traveller rating
Traveller type
Time of year

21 - 25 of 205 reviews

Reviewed 16 November 2017

they don't call this Nob Hill for no reason. You are at the top so anyplace you want to go is going to be down, down, down a steep hill. The hotel is a very nice place but you do need to get a pass for either the trolley or bus. Our room was on one of the higher floors so we did have a very nice view of the city. If you can go with the club floor you will get a free breakfast and in the late afternoon after a hard day you get wine, soda, tea and some other refreshments to help you wait for a later dinner.

Thank Pam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

The building is amazing and the room was good, otherwise this would have been a zero star review.

At check-in the staff member tried to sell me an upgraded room. I informed her I was an IHG Platinum member and entitled to free upgrades. She then informed me there were no upgraded rooms available. All I could think was “what happened to the room you just tried to sell me for $60”? This has never happened at any other IHG property.

The elevator situation is the most frustrating part of the hotel. There are only 2 elevators and they are small. One is essentially reserved just for people going to the famous Top if the Mark. The wait for he other one is often long. Then, when we wanted to go to the Top of the Mark ourselves we were told we had to stand in line with all the tourists to get up there. There is no benefit to the $400 room if you have to wait 45 minutes to get into the only bar your hotel has to offer. When we complained there was simply no response other than “the bar gets busy”.

Although the location is great and the hotel is a landmark, I would stay across the street at the Fairmont next time. Similar price without all the inconvenience and rude, unhelpful staff.

Thank jefferylesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017 via mobile

I’m not sure if it was an off day or what was going on. We drove into the parking area and no one greeted us. There were lots of bags in the driveway. There were lots of people checking in. So maybe just a strange moment in the day. Check in was weak and felt rushed. However, our room was on the 15th floor and had great views. The selection of soap and shampoo smelt nice and added to the wake up shower morning ritual. I did have a moment to speak to Alberto Martinez at the concierge desk. He does an amazing job. Great customer service skills! We like extra pillows in our room and the room service did a great job and bringing us extra pillows to make our comfort even better for our stay. So with all of that I think my impression felt it was at least a four star rating. I have worked in the industry for many years and no there are moments when things are happening that are out of your control.

Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2017

This hotel is located at the top of Nob Hill and the cable car stops right in front of the hotel so getting around town is pretty convenient. We ate breakfast at the hotel two mornings just because it was more convenient but for two adults the breakfast buffet with coffee and juice cost $80! This is a very old hotel but all rooms have been updated. We were on the ninth floor and had a pretty nice view.

    • Value
    • Service
    • Food
Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Top of the Mark also viewed

San Francisco, CA

Been to Top of the Mark? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing