I’m not sure if it was an off day or what was going on. We drove into the parking area and no one greeted us. There were lots of bags in the driveway. There were lots of people checking in. So maybe just a strange moment in the day. Check in was weak and felt rushed. However, our room was on the 15th floor and had great views. The selection of soap and shampoo smelt nice and added to the wake up shower morning ritual. I did have a moment to speak to Alberto Martinez at the concierge desk. He does an amazing job. Great customer service skills! We like extra pillows in our room and the room service did a great job and bringing us extra pillows to make our comfort even better for our stay. So with all of that I think my impression felt it was at least a four star rating. I have worked in the industry for many years and no there are moments when things are happening that are out of your control.
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