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All reviews standard courtyard window seat walk in shower front desk staff comfortable bed minute walk homeless people great hotel closet gym lobby city elevator
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Reviewed 15 January 2020 via mobile

Just stayed 3 nights at this Hotel - new refurbished feels like a boutique Hotel. My room was rather spacious compared to many other places in big US cities. Location was reasonable although just off the actual downtown area. Reception staff were really kind and helpful and friendly that this is worth pointing out. One downside is the restaurant facilities which are run by a separate business and the staff there make you feel that there is no connection. Too bad as with a little improved service attitude there it could be felt as part of the Hotel.

Date of stay: January 2020
Trip type: Travelled on business
2  Thank Jshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyF-CourtyardGM, General Manager at Courtyard By Marriott San Francisco Downtown/Van Ness Ave., responded to this reviewResponded 15 January 2020

Dear Jshanghai,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2020

My husband and I planned a 5-day holiday trip to San Francisco and we wanted to select a hotel within the Marriott family that was well-located with a private parking lot. We chose the Downtown Courtyard Marriott on Van Ness and it far exceeded our expectations! The historic characteristics of the building was wonderful and we were pleased that it had retained its charm when it was recently transitioned into the Marriott family of hotels. We loved our room (#525) as it was near the end of the hall yet not too far from the elevator and close to a closeted ice machine. The room was quiet and we could not hear much street noise even though we were in the heart of the bustling City of San Francisco. There was a long easy to draw curtain that cut out the light for quality sleep. The front desk staff were always friendly and helpful when we had questions. The hotel rooms were very clean with elegant crown molding, a long window seat and a renovated bathroom with attractive glass tiles in the spacious shower. The original historic closet was deep and held a lot of luggage and clothing. The full-service restaurant located just downstairs, Mel’s Kitchen, was open until 11 pm. It was a fantastic addition to a Courtyard Marriott and we dined there several times and also brought their tasty food to our room. The gated and secured parking lot was wonderful and safe and the parking valets were very helpful. I would not hesitate to recommend this hotel for a great stay in San Francisco!

Date of stay: December 2019
2  Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosieF-CourtyardFOM, Manager at Courtyard By Marriott San Francisco Downtown/Van Ness Ave., responded to this reviewResponded 4 January 2020

Dear Wendy B,

We are very pleased that you enjoyed your visit. We are indeed very proud of our hotel's transformation.

Thank you also for acknowledging how great our front desk team are. Comments like yours serves as an inspiration to our team.

We look forward to serving you again when your travel brings you back to San Francisco.


Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2019 via mobile

The front desk staff are very welcoming. This is a beautiful hotel in a great location. Centrally located with easy access to downtown, the Marina, City Hall, Pacific Heights, Japantown and the Mission. Great restaurants in walking distance- Tommy’s, Brenda’s, Crustacean, Spinnerie, Swan Oyster Depot and Ruth Chris + Starbucks and Peet’s.

Date of stay: December 2019
Trip type: Travelled on business
2  Thank DrMAJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosieF-CourtyardFOM, Manager at Courtyard By Marriott San Francisco Downtown/Van Ness Ave., responded to this reviewResponded 4 January 2020

Greetings DrMAJones,

Thank you for staying with us and your feed back. It was our pleasure to hear your great experience with our front desk staff and the location of our hotel. We have shared your response with our staff and looking forward for your next stay here with us whenever your travel brings you back to San Francisco.



Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2019

Check-in:
Check in process at the hotel was easy. No issues.

Room:
Small but comfortable room with a comfortable bed. Closet with ample storage space. Smart tv available in the room. Plenty of USB and electrical charging stations available. Separate bench by the bathroom for storage.

Bathroom:
Newly renovated bathroom with modern aesthetics. Walk in shower. Great water pressure. Typical Courtyard toiletries.

Gym:
Good and clean gym with sufficient treadmills, ellipticals and other equipment.

Dining:
No restaurant at the hotel but there is an adjoining restaurants called Mels which was convenient and good.

Summary:
Good value for money spent and definitely recommended.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank cchacko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie Fonua, Other at Courtyard By Marriott San Francisco Downtown/Van Ness Ave., responded to this reviewResponded 4 March 2021

Dear cchacko,


On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2019 via mobile

The location is a great location right on Van Ness. Take the stairs if you are able (health-wise) as there are some eclectic styled art work on the bright blue stairs, not your typical Courtyard.

There is no bistro in the Marriott, so plan on eating at Mel’s Kitchen next door / attached. Good diner food there - kinda an upgrade over standard Courtyard food - with all-day breakfast.

Date of stay: November 2019
Trip type: Travelled on business
2  Thank szobell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie Fonua, Other at Courtyard By Marriott San Francisco Downtown/Van Ness Ave., responded to this reviewResponded 4 March 2021

Dear szobell,


On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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