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All reviews standard courtyard window seat walk in shower front desk staff comfortable bed minute walk homeless people great hotel closet gym lobby city elevator
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Reviewed 3 January 2020

My husband and I planned a 5-day holiday trip to San Francisco and we wanted to select a hotel within the Marriott family that was well-located with a private parking lot. We chose the Downtown Courtyard Marriott on Van Ness and it far exceeded our expectations! The historic characteristics of the building was wonderful and we were pleased that it had retained its charm when it was recently transitioned into the Marriott family of hotels. We loved our room (#525) as it was near the end of the hall yet not too far from the elevator and close to a closeted ice machine. The room was quiet and we could not hear much street noise even though we were in the heart of the bustling City of San Francisco. There was a long easy to draw curtain that cut out the light for quality sleep. The front desk staff were always friendly and helpful when we had questions. The hotel rooms were very clean with elegant crown molding, a long window seat and a renovated bathroom with attractive glass tiles in the spacious shower. The original historic closet was deep and held a lot of luggage and clothing. The full-service restaurant located just downstairs, Mel’s Kitchen, was open until 11 pm. It was a fantastic addition to a Courtyard Marriott and we dined there several times and also brought their tasty food to our room. The gated and secured parking lot was wonderful and safe and the parking valets were very helpful. I would not hesitate to recommend this hotel for a great stay in San Francisco!

Date of stay: December 2019
2  Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosieF-CourtyardFOM, Manager at Courtyard By Marriott San Francisco Downtown/Van Ness Ave., responded to this reviewResponded 4 January 2020

Dear Wendy B,

We are very pleased that you enjoyed your visit. We are indeed very proud of our hotel's transformation.

Thank you also for acknowledging how great our front desk team are. Comments like yours serves as an inspiration to our team.

We look forward to serving you again when your travel brings you back to San Francisco.


Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2019 via mobile

The front desk staff are very welcoming. This is a beautiful hotel in a great location. Centrally located with easy access to downtown, the Marina, City Hall, Pacific Heights, Japantown and the Mission. Great restaurants in walking distance- Tommy’s, Brenda’s, Crustacean, Spinnerie, Swan Oyster Depot and Ruth Chris + Starbucks and Peet’s.

Date of stay: December 2019
Trip type: Travelled on business
2  Thank DrMAJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosieF-CourtyardFOM, Manager at Courtyard By Marriott San Francisco Downtown/Van Ness Ave., responded to this reviewResponded 4 January 2020

Greetings DrMAJones,

Thank you for staying with us and your feed back. It was our pleasure to hear your great experience with our front desk staff and the location of our hotel. We have shared your response with our staff and looking forward for your next stay here with us whenever your travel brings you back to San Francisco.



Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2019

Check-in:
Check in process at the hotel was easy. No issues.

Room:
Small but comfortable room with a comfortable bed. Closet with ample storage space. Smart tv available in the room. Plenty of USB and electrical charging stations available. Separate bench by the bathroom for storage.

Bathroom:
Newly renovated bathroom with modern aesthetics. Walk in shower. Great water pressure. Typical Courtyard toiletries.

Gym:
Good and clean gym with sufficient treadmills, ellipticals and other equipment.

Dining:
No restaurant at the hotel but there is an adjoining restaurants called Mels which was convenient and good.

Summary:
Good value for money spent and definitely recommended.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank cchacko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie Fonua, Other at Courtyard By Marriott San Francisco Downtown/Van Ness Ave., responded to this reviewResponded 4 March 2021

Dear cchacko,


On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2019 via mobile

The location is a great location right on Van Ness. Take the stairs if you are able (health-wise) as there are some eclectic styled art work on the bright blue stairs, not your typical Courtyard.

There is no bistro in the Marriott, so plan on eating at Mel’s Kitchen next door / attached. Good diner food there - kinda an upgrade over standard Courtyard food - with all-day breakfast.

Date of stay: November 2019
Trip type: Travelled on business
2  Thank szobell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie Fonua, Other at Courtyard By Marriott San Francisco Downtown/Van Ness Ave., responded to this reviewResponded 4 March 2021

Dear szobell,


On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2019

This courtyard by Marriot is located in an old begin 1900 hotel but has a real upper-class vibe to it. The interior decoration is marvellous and the staff is very friendly. Every morning there is fruit water available in the lobby, the only unfortunate thing is that single use plastic cups are used to supply costumers with.
The rooms were clean and spacious and the bathroom was amazing. Again the only thing that bothered me is the use of mini's and thus single use plastics by the hotel. In the room there was an option to recycle your trash so that was great.
The location of the hotel was pretty good in my opinion it is a minute walk to a bus station and most areas are within walking proximity. It didn't feel more dodgy than other areas in the city and the streets were pretty clean.

Room tip: Take a room which is not next to the elevator
Date of stay: October 2019
    • Value
    • Rooms
    • Service
2  Thank Rinoa_heart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie Fonua, Other at Courtyard By Marriott San Francisco Downtown/Van Ness Ave., responded to this reviewResponded 4 March 2021

Dear Rinoa_heart,


On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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