We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poorly Trained Staffing Reflect Poorly on Ownership & Company”
Review of McDonald's

McDonald's
Ranked #9 of 19 Restaurants in Hodgenville
Restaurant details
Reviewed 6 April 2018

I think we've washed our hands at last with our local McDonalds. They consistently have issues, most of which stem from poorly trained staff. This last visit, for chicken nuggets and 2 quarter pounders, we waited 30 minutes, then found the burgers to be so overly salted they were inedible. We were offered a partial refund, but when I notified the managers about the quality of the burgers, no replacements were offered. As I waited the 1/2 hour for our order, one staff member lounged bent over ON TOP of the counter looking at her cell phone. She was apparently the daughter of a manager.

    • Value
    • Service
    • Food
Thank Sassygardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (9)
Traveller rating
Traveller type
Time of year
Language

1 - 5 of 9 reviews

Reviewed 17 March 2018 via mobile

It's a McDonald's. Food was okay except for the fries which seemed to have been around awhile under the headlamp. Service was good. Not much to say. It's was clean on the outside. We went thru the drive thru.

Thank dasg23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017

It's not the greatest Mickie D's, to be sure, but there are few choices. Specials featured in other towns sometime by-pass this location. Revolving door of employees sometimes clearly need better training, and respect for customers. Mistakes in your order are common. It's "ok" but not great.

Thank Sassygardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017

McDonald's is McDonald's, but what separates on franchise from the other is service. This was an example of friendly service and making one feel welcomed. It's not a gourmet experience, but the service we experienced was very nice. Thank you!

    • Value
    • Service
    • Food
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2017

This is your average McDonalds, nothing special. But watch what time your going! The high school is right next door! Going before or immediately after school will guarantee traffic.

Thank Andrea F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed McDonald's also viewed

 

Been to McDonald's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing