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Reviews (834)
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All reviewsaqua restaurantlobby loungethai foodtiramisumanagement teamfloor to ceiling windowsalfredoview of tumon bayf broom conditionrooms are comfortablebeach barnoodlesbreakfast buffetsoiserveralana
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122 - 127 of 834 reviews
Reviewed 8 September 2017

SERVICE - From the moment we walked through the door, we were greeted with warm smiles. Not only the front desk staff, but the restaurant servers, cleaning staff, porters, everybody! Service was exceptional, and the warmth behind it really makes a difference.

ROOMS - The rooms are stylish and clean, with a breathtaking view of Tumon Bay. Really loved the floor to ceiling windows. I recommend a higher floor facing the ocean if available!

FOOD - During our stay, we tried several of Dusit's restaurants: Soi, Aqua, the Dusit Club, and a bakery/coffeeshop with some amazing pastries (didn't get to visit Alfredo's). We had meals both with friends and as a couple. Soi has an excellent Thai menu and fantastic cuisine, and Aqua has a great buffet with a lot of options. The breakfast buffet can get crowded during peak times, but the staff still give you the feeling of personalized, individual attention.

OVERALL - Dusit Thani is the best resort for visitors to Guam and an exceptionally well-run vacation locale. Any hotel can give clean rooms and good facilities, but Dusit has mastered the small details. For example, our wifi instructions came in both my native language, and my wife's. The welcome letter from the manager was hand signed. We had a last minute laundry request and the porter dropped everything to make it happen. I'd strongly recommend Dusit Thani Guam Resort for couples, families, or anybody seeking a dreamy getaway to a tropical paradise!

Room Tip: Ocean view is incredible!
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank LJ_Delta9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dusit_Guam, Manager at Dusit Thani Guam Resort, responded to this reviewResponded 11 September 2017

Dear LJ_Delta9,
We're extremely happy to hear you have enjoyed your time with us! Thank you so much for the detailed review. We'll be sure to share this with all the staff in the areas you have mentioned. I'm sure they will be delighted to know they have affected your experience during your stay with us. It is our sincere hope that we provide a level of service such as this and will always strive to do better. Please allow us to welcome you back to Dusit with an even better experience should you visit Guam again!

Upon your return, I recommend visiting Devarana Spa. We recently won the 'Best Luxury Hotel Spa' in the 2017 Luxury Spa Awards. I'm sure you will enjoy the Signature Chamorro Inspired massage ;)

Again, we thank you for choosing Dusit Thani Guam Resort. Hope to see you again!

Sincerly,

Steven
Digital Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

The view and location are nice and all the facilities are quite new. And Thai restaurant, Soi, is very delicious. However, compared to the high room charge, the room cleanliness is poor and there is not enough staff in the front desk. I found many hairs in the toilet area and behind of my pillow on the first day, so I was uncomfortable to use any cups, towels, and minibar since I was of doubtful cleanliness.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank shjin2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTGU8888, General Manager at Dusit Thani Guam Resort, responded to this reviewResponded 29 August 2017

Dear shjin2017,

We appreciate you taking the time to share your experience from your recent visit here at the Dusit Thani Guam Resort. I apologize for quality of service, or lack there of. Please know that the issue will be addressed with the respective department. We hope you would allow us another opportunity to welcome you back and provide you with an improved quality of service you would expect from a five-star property.

Kind Regards,
Dean Huntsman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017

From the moment we arrived to the moment we checked out, our weekend was filled with superb service. Every staff we encountered was very helpful and attentive. The rooms were exquisite and clean. Definitely a great place to stay for the weekend or more!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank 913nielr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTGU8888, General Manager at Dusit Thani Guam Resort, responded to this reviewResponded 23 August 2017

Dear 913nielr,

Thank you for the wonderful review and choosing to stay at the Dusit Thani Guam Resort for your weekend getaway! We truly appreciate your patronage and are delighted that your expectations were surpassed from beginning to end. We would love for you to spend another weekend getaway with us in the future!

We would be more than happy to welcome you back and serve you!

Warm Regards,
Dean Huntsman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

방음이 조금 안되긴 하지만 바다 바로 앞에 위치해있어서 물놀이하기나 스노클링하기에는 최적입니다 호텔식당이 3군데 정도가 있는데 밖에서 사먹는 것 보다는 다소 비쌀 수 있는 데 질은 훨씬 나았습니다 그리고 Afredo's Steak house 에서 근무하는 직원인 Shardae의 사려깊은 서비스에 감동받아서 감사하다는 말을 하고 싶습니다 덜익은 스테이크에 대해서 바로 피드백을 해주고 신경을 써주는등 다른 직원들도 다들 친절했습니다

Sincerely, Shardae, thank you for your care about our dinner in the Afredo's Steak House while you were busy

Stayed: August 2017, travelled with family
Thank 준현 김
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTGU8888, General Manager at Dusit Thani Guam Resort, responded to this reviewResponded 22 August 2017
Google Translation

안녕하세요 준현 님,
고객님의 뜻 깊은 괌 여행을 저희 두짓타니 괌 리조트와 함께하여 주시고 이렇게 투숙 경험 또한 공유해 주셔서 대단히 감사드립니다. 계시는 동안 흡족한 여행이 되신거 같아 너무 기분이 좋네요. 고객님의 진심어린 리뷰가 저희 두짓타니 괌 리조트에 관하여 궁금해 하시는 다른 고객들께도 큰 도움이 되리라 생각됩니다. 남겨주신 내용을 참고하여 날로 발전하는 두짓타니 괌 리조트로 모실 것을 약속드리겠습니다. 고객님의 건강과 행복이 가득하길 기원합니다. 감사합니다. Dean Huntsman, General Manager

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Reviewed 16 August 2017

Generally satisfied.
But when I check-in, if some thing I reserved was not prepared(in my case, extra-bed), I think you should be more sorry about that.
And room-cleaning time was different day by day, so it was a little uncomfortable.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
1  Thank mijins2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTGU8888, General Manager at Dusit Thani Guam Resort, responded to this reviewResponded 17 August 2017

Dear mijins2017,

Thank you for taking the time to send in you review of your recent stay with us at the Dusit Thani Guam Resort. I do apologize for the inconsistency and the lack of miscommunication amongst our staff and management. Your comments has given us insight on the issue and will be addressed. We strongly believe that communication between our guests, staff and management is extremely important to our success.

Please allow us another opportunity to provide you with an improved level of service and hospitality upon your return should you decide to visit our island and Dusit Thani Guam Resort again.

Warm Regards,
Dean Huntsman
General Manager

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