Hotels in Guam are not exactly undergoing any major changes, so Hyatt Regency looked exactly like how I remembered it almost 10 years ago. It wasn't necessarily a bad thing.
Location is marvellous. The pool is big, gym is well equipped, and the beach is right outside the pool. The Regency Club was well stocked with wine and food in the evenings, and even with the heavy traffic at the lounge, staff tried their best attending to our every needs.
The club manager however, was not knowledgeable with our corporate rate. He insisted in charging us extra seeing I was bringing my friend to the club. I had to actually show him the Hyatt app with our corporate rate loaded to prove that our rate covered two guests instead of one. Being confronted on the spot at the club left a bad impression, though it was swiftly rectified.
Early check-in was much appreciated since our flight arrived at early morning. For that I am very grateful.More
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