We want to send many thanks and kudos to Betty Cavanaugh of Tradewinds Tours on American Samoa. We had made reservations with Betty via email about one month before our visit to American Samoa in February, 2013. Because of the crush of passengers visiting from a cruise ship on the day of our reservation, many vans on the island were called into service. Unfortunately, the van assigned to our tour group was in terrible condition: torn seats, plastic on the windows that obscured the view, and such loud rattles that we could not hear the guide. When we informed Betty of this very disappointing situation, she immediately volunteered to refund half of the cost of our tour. When we returned to our home in the US, our refund was waiting for us.
American Samoa is a lovely volcanic island and the people are warm and friendly. The tour itself was supposed to be for 4 hours but was extended to 6 hours to include many extra sights, not the typical situation. Our guide was knowledgeable and witty and sympathetic to our discomfort in the van. We definitely recommend using Tradewinds Tours because of their ethics in dealing with our disappointment.
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