This is a very nice resort; but, it is in the midst of lanai railing repairs. So, there is scaffolding and construction work going on which can be a audible and visual distraction. The bedroom bed was uncomfortable so restful sleep was not easily achieved. Great beach and pools!More
Sheraton.com
Taking safety measures
Official HotelTaking safety measures
Trip.comTaking safety measures
We booked through Maui Holidays.com and it was the most unpleasant experience! We arrived and the first person to greet us said sorry can’t help you —you booked a private condo! Upon entering the condo which was a 1 bedroom we saw carpet that was nickeling and very worn and with a quick kitchen inspection I saw pots and pans I would not feed my dog from! Also absolutely no info in basics like how to turn on tv and where to get pool towels things that should be written for guests!!!
The Best thing out of this experience was finally getting in touch with Dianna who works for the rental company and she brought over all the necessities and helped us figure out many things!!!She was our lifesaver and truly made our experience tolerable!!!
We learned a lot on our own for example the workout facility you had to pay extra for but Chris the man in charge was awesome!!! I would not recommend going through this rental agency because they did not walk through this condo before putting it on the rental market. If they had, they would have had a cleaning service come through to insure that it had been cleaned. We found onion peelings in the draws. TERRIBLE!!
Aloha Barbaraleecunni, We are truly sorry to learn of your experience with this individual condo rental at the resort. Most owners at the resort take excellent care of their units and keep them upgraded, contemporary and clean. There is also an organized rental program that maintains a high-quality standard. We hope you’ll understand that your experience was anything but typical. We hope you were at least able to enjoy the beauty of the island during your visit and all of our resort amenities. Mahalo and warmest aloha.
James Farquhar
Rooms Division Manager
We stayed here for our long awaited honeymoon thanks to the booking of our lovely travel agent. It’s gorgeous, clean, super friendly and walking distance to the beach. Our view was Oceanside, and was impeccable!!!
Aloha SPCamilli, Thank you for sharing your wonderful review. We are so pleased to know that you had a wonderful honeymoon stay with us Ho’omaika’i ‘ana (congratulation!). We hope to have another opportunity to welcome you back with us for another wonderful vacation stay in the future. Mahalo and warmest aloha.
James Farquhar
Rooms Division Manager
Have been coming here over 33 years. Try to come envy other year. We have told so many people about this property. They all have made this there destination for Maui. Thank you over all the best location in maui.. the kids pool has been great since you upgraded also
Aloha Kmpries and thank you for sharing your amazing review. We are so pleased you enjoyed our ideal location close to Ka'anapali beach and attractions, as well as our comfortable room and convenient resort amenities. Your feedback is truly appreciated and we would love to welcome you back again for another relaxing stay soon. Mahalo and A Hui Hou (until next time)!
James Farquhar
Rooms Division Manager
Amazing ocean view! Loved the on-site restaurant, live music, pools, hot tubs, and grounds. Food trucks next to hotel were excellent as well as Hawaiian grill across the street. Great grocery store next door. We made breakfast daily but heard restaurant had great breakfast. Drove into Lahaina for shopping and Banyon Tree was cool! Must eat at The Cool Cat in town! TripAdvisor awards for a reason! Amazing burgers!!! Wonderful family trip and not disappointed. The only negative is we all thought the beds were too hard.
Aloha Jullemac5032021 and thank you for sharing your review. It was our pleasure to help make your visit relaxing and memorable. We are so pleased that our friendly staff made you feel welcome and that you got a chance to enjoy our ideal location, spectacular ocean views, and unique resort amenities. We would love to welcome you back with us on your next escape to our beautiful island paradise. Warmest aloha and A Hui Hou (until next time)!
James Farquhar
Rooms Division Manager
Have vacationed at this property several times. Always stayed in the low rise. This time a room in the low rise was not available. We were a bit disappointed. The room we had was all right but would still have preferred one in the low rise.
Aloha Earlyfu, We appreciate the time you took to share your review with us. Please know that we strive to do our very best with accommodating all guest requests and apologize that we were not able to accommodate your room location. We thank you for continuing to make us your home away from home on Maui. Mahalo and warmest aloha.
James Farquhar
Rooms Division Manager
