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Reviews (4,652)
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1,963
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All reviewsthe cliffblack rockthe mai tai barwhalers villageour honeymoonocean frontresort feekaanapali beachbreakfast buffetan upgradestayed in buildingsea turtlespublic beachtwo double bedshula grillan ocean view roomper day
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Reviewed 14 October 2017 via mobile

My friend and I stayed for 8 days. After a 17 hour travel day we were lucky enough to be checked in by Noah! Noah is excellent! We were able to get an upgrade to an ocean front room. Rooms were nice and clean. The beds and pillows are super comfy. Our room had a hairdryer, safe and iron board and iron. Restaurants are fine. Drinks are a little watered down. Make sure you check out the different happy hours at the various bars and restaurants on site. The beach was nice BUT the hotel charges you 30-45 dollars a day to rent a cabana and/or a chair. We stayed between the beach and the pool on chairs without rental fees. There is a nice beach walk to Whalers Village. The Cliff Dive Ceremony was nice. Also, be sure to visit Maui Wine and The Lavendar Farm!

Stayed: October 2017, travelled with friends
Thank Sue066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

Called when missed connecting flight and hotel said no worries, you'll not have to pay for that night but when I checked out they charged me for 4 days of valet that i didn't use and charged me for the day i was not here.

They credited $50; better than nothing.

  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Colin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 16 October 2017

Aloha Colin G,

Thank you for taking the time to share your feedback. We are so sorry to hear about the inconveniences you experienced with your stay. We will be sharing your feedback with our management team and following up on these issues. We hope to have the opportunity to welcome you back again in the future and provide a five star stay.

Warmest Aloha,
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

This hotel is amazing, from valet parking to friendly staff. The rooms are comfortable and quiet, the best part for this hotel is the sunset and pool area. average nigh is $300.00 a night. This hotel is fabulous for family or couples.

Room Tip: ocean view
  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank lalocadr19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017

The hotel is located in a great location on the beach and walking distance to Whalers village and a short drive to Lahaina. We stayed on the top of black rock with fantastic vies of the ocean and resort and the room was spacious and clean. The hotel service was good and offered many places to eat. Breakfast buffet was good and the pool was clean and HUGE. We will be back to this hotel for sure.

Room Tip: If you can get a room on the hillside on black rock its easy for parking and almost all the rooms have great views.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank cmickelsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

Yeah, it's a bit tired. Needs a refresh. The service is....meh (valet guys were great though). Overall I'd say this place is mediocre and not as nice as the Westin. We booked a last minute getaway and the Westin Resort (hotel not condos, we love that place) was booked so we tried it. The location on black rock was great because I have my own snorkel gear and it's a great spot for a quick and easy snorkel right from beach. Which I would 2 times a day to cool off. The pool is ok and decent, if we had our son with us it would have been a bit disappointing as there'd not really a childs pool, just a little concrete section with a barrier. I'd say if it's just you and the spouse looking for a getaway, this is a solid option, if you have your kids look to the Grand Wailea, or try to vrbo a unit in the Marriott Kaanapali (NOT the Wailea), or Honoa Kai is decent too. If you don't plan on snorkeling and taking advantage of the beach and water, look elsewhere there are better options. We have been to Maui 15 times.

Stayed: March 2017, travelled as a couple
1  Thank mprach024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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