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“Great location, beautiful resort”

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Sheraton Maui Resort & Spa
Ranked #20 of 32 Hotels in Lahaina
GreenLeadersBronze level
Reviewed 20 February 2012

Even though I stayed in the Gilligan's Island part of the hotel (a ten minute walk to the beach/pool/lobby), I was afforded a georgous oceanview room with a view of the ocean and nothing else. Absolutely luxuriously appointed and spacous room. For the money, one of the values on West Maui

  • Stayed: February 2012, travelled solo
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4  Thank BillyMaysHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 February 2012

I read that that the sheraton has a top ten pool maybe looks wise but the water is so cold that nobody wants to go in!!!

  • Stayed: January 2012, travelled as a couple
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2  Thank 4oakley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

This is my second stay here. They gave me an ohana suite for my upgrade as a platinum member. The suite is nice but not big enough for 2 adults and two kids. I asked for a bigger room but no luck. It was fine but not luxurious.

What I love about this hotel is the pool and black rock. The pool is a very fun wrap around the bar/restaurant black rock type pool. It has waterfalls n a slide and a hidden hot tub. Its very kid friendly. Black rock is a low key snorkling option right off the property and we love it. Safe for my 6 year old and I. We saw a turtle!

  • Stayed: January 2012, travelled with family
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2  Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

We just returned form 4 nights at this hotel. My suggestion is do NOT stay in the resort view room. Our room faced the rear of the hotel, which included an ugly view of the roof and air conditioning unit, tennis courts, and traffic. The other problem we had was our neighbors who kept smoking even though we complained to management (it's supposed to be a smoke free hotel), it didn't seem like anything was done. I was happy to leave. Sheraton reluctantly gave us a $100 credit, hardly a dent on what we spent. On a positive note, the hotel and grounds were lovely, the pool was very nice, and it's very convenient to one of best snorkelling spots in Maui Black Rock.

Room Tip: do not reserve a resort view room, which looks out the back of the hotel.
See more room tips
  • Stayed: February 2012, travelled as a couple
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6  Thank janetp280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRBianca, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 5 March 2012

Aloha,

Thank you for taking the time to review our resort. It is great to hear that you enjoyed the resort grounds, the swimming pool and legendary Black Rock. We apologize for any inconveniences during your stay due to your guest room neighbors. We try our best to accommodate every guest in the resort and we apologize that we were unable to resolve the issue to your expectations. Your feedback is truly valued and has been forwarded to upper management for review. Thank you for choosing the Sheraton Maui.

Mahalo,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2012

This was my favourite place on our whole four island trip. The beach was fantastic.

  • Stayed: July 2011, travelled as a couple
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2  Thank KanatatripperS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Maui Resort & Spa

Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lahaina
#9 Top resorts Hotel in Lahaina
#9 Luxury Hotel in Lahaina
#13 Spa Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#18 Family Hotel in Lahaina
#22 Romantic Hotel in Lahaina
Price Range: €299 - €794 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
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Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina

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