We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great location, beautiful resort” 4 of 5 bubbles
Review of Sheraton Maui Resort & Spa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Sheraton Maui Resort & Spa
Ranked #21 of 31 Hotels in Lahaina
GreenLeadersBronze level
Atlanta, GA
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great location, beautiful resort”
4 of 5 bubbles Reviewed 20 February 2012

Even though I stayed in the Gilligan's Island part of the hotel (a ten minute walk to the beach/pool/lobby), I was afforded a georgous oceanview room with a view of the ocean and nothing else. Absolutely luxuriously appointed and spacous room. For the money, one of the values on West Maui

  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank BillyMaysHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

4,191 reviews from our community

Traveller rating
    1,795
    1,430
    573
    232
    161
See reviews for
994
2,232
65
125
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,031)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 19 February 2012

I read that that the sheraton has a top ten pool maybe looks wise but the water is so cold that nobody wants to go in!!!

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank 4oakley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmel Valley, California
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

This is my second stay here. They gave me an ohana suite for my upgrade as a platinum member. The suite is nice but not big enough for 2 adults and two kids. I asked for a bigger room but no luck. It was fine but not luxurious.

What I love about this hotel is the pool and black rock. The pool is a very fun wrap around the bar/restaurant black rock type pool. It has waterfalls n a slide and a hidden hot tub. Its very kid friendly. Black rock is a low key snorkling option right off the property and we love it. Safe for my 6 year old and I. We saw a turtle!

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

We just returned form 4 nights at this hotel. My suggestion is do NOT stay in the resort view room. Our room faced the rear of the hotel, which included an ugly view of the roof and air conditioning unit, tennis courts, and traffic. The other problem we had was our neighbors who kept smoking even though we complained to management (it's supposed to be a smoke free hotel), it didn't seem like anything was done. I was happy to leave. Sheraton reluctantly gave us a $100 credit, hardly a dent on what we spent. On a positive note, the hotel and grounds were lovely, the pool was very nice, and it's very convenient to one of best snorkelling spots in Maui Black Rock.

Room Tip: do not reserve a resort view room, which looks out the back of the hotel.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank janetp280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRBianca, Manager at Sheraton Maui Resort & Spa, responded to this review, 5 March 2012
Aloha,

Thank you for taking the time to review our resort. It is great to hear that you enjoyed the resort grounds, the swimming pool and legendary Black Rock. We apologize for any inconveniences during your stay due to your guest room neighbors. We try our best to accommodate every guest in the resort and we apologize that we were unable to resolve the issue to your expectations. Your feedback is truly valued and has been forwarded to upper management for review. Thank you for choosing the Sheraton Maui.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

This was my favourite place on our whole four island trip. The beach was fantastic.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank KanatatripperS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lahaina hotels
0.4 km away
Aston at The Whaler on Kaanapali Beach
0.9 km away
Aston Maui Kaanapali Villas
2.2 km away
Aston Mahana at Kaanapali
Show Prices
Show Prices
Show Prices
0.3 km away
Kaanapali Beach Hotel
Kaanapali Beach Hotel
#13 of 31 in Lahaina
4.0 of 5 bubbles 3,822 reviews
2.6 km away
Aston Kaanapali Shores
Aston Kaanapali Shores
#14 of 31 in Lahaina
4.0 of 5 bubbles 2,441 reviews
0.7 km away
Westin Maui Resort And Spa
Show Prices
Show Prices
Show Prices

Been to Sheraton Maui Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Maui Resort & Spa

Property: Sheraton Maui Resort & Spa
Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lahaina
#9 Luxury Hotel in Lahaina
#10 Top resorts Hotel in Lahaina
#13 Spa Hotel in Lahaina
#18 Family Hotel in Lahaina
#19 On the Beach Hotel in Lahaina
#22 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): €€€€
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda and Hotels.com so you can book your Sheraton Maui Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing