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“Hard to recommend, doesn't feel like a Hawaiian getaway.” 3 of 5 bubbles
Review of Maui Coast Hotel

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Maui Coast Hotel
Ranked #1 of 3 Hotels in Kihei
Certificate of Excellence
Belmont, California
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Hard to recommend, doesn't feel like a Hawaiian getaway.”
3 of 5 bubbles Reviewed 11 April 2012

I'll start of with the good stuff ... this place is very well-maintained, has an impressive lobby, a clean pool, a nice hot tub, a kiddie pool that's 1 foot deep, poolside bar, nicely updated rooms with modern (non-island) decor, mini-fridge and microwave provided, pool/beach towels provided, resort fee includes access to bicycles (but no bikes for kids!)

Some of the cons: horrible front desk assistance from supervisor (Jeff) and not too many smiles, greetings, or acknowledgements from other staff (but great service from Edwin!), no ocean views (and when you're in Maui you want to see/hear the ocean, right??), lots of noise from parking lot, lanais (balconies) have a view of the parking lot and aren't very deep.

Bottom line: this hotel feels like any other mid-priced business class hotel beside the airport and not like an island getaway destination.

Having said all that, if all you plan to do in your hotel room is sleep and not spend any time gazing out the window, then this may be the hotel for you. You are about a block away from the ocean and a really nice beach. The onsite restaurant (Spices) has good food but they're not too clean ... the tables are very sticky and they turn the coffee mugs face down onto the table surface. Makes you wonder what's going on in the kitchen.

The sad thing about the customer service responses on TripAdvisor is that companies are quick to respond with a "we're sorry, it won't happen next time, we would have loved to know when you were here, call us, etc..." is that they should be proactive and not have to ask for forgiveness.

Room Tip: $5 breakfast at Spices, but bring your Purell. Pool gets crowded in the afternoon when it's win...
See more room tips
  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank jishm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauicoast, Front Office Manager at Maui Coast Hotel, responded to this review, 13 April 2012
Aloha,

I am truly concerned to hear about your experience with the staff and again would very much like an opportunity to further discuss.

At the Maui Coast Hotel, we value all of our guests and take pride in providing the best customer service levels possible. On occasion, if we fail, we also will make every reasonable effort to satisfy our guests.

I look forward to hearing from you soon!

Sincerely,
Rowena Tolentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,067 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (433)
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English first
London, UK
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 April 2012

We booked late to go to Hawaii, as it was a last minute trip, so struggled to get a hotel within our price range at short notice. We booked at the Maui Coast due to availability and the price. The hotel itself was good value, with a comfortable room, a nice pool & easy access to the beach. The staff were very friendly and helpful, access to the free shuttle bus and bikes was really useful, as we didn't have a car. We also made use of the hotel gym which was a decent size for the hotel.
The downsides to the hotel were mainly the food in the hotel restaurant, the breakfast was poor and the evening meal was terrible. We ate out for the rest of our stay. Having said this, the food in restaurants in the immediate area to the hotel was also poor, so maybe this is what people expected from this part of the island.
We did find some restaurants with good food a 10min bike ride down the road, in the area the locals called the Triangle. This is also where the best bars were.

Nothing wrong with Kihei itself, but not a place I'd go back to, as it wasn't really the sort of place we like. We love food, and there just wasn't the variety of cuisine we liked, it also lacked a young vibe, surfer or traveller types weren't staying here - mainly older people.

Tips: Hire a car - everyone drives, so if you want to get out and about, you'll need a car. Book in advance, as they sell out in peak season.
Eat out early - for some bizarre reason alot of restaurants and bars stop serving food really early. We ended up having to eat at Dennys one night, as this was the only place open past 10pm.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank flashpacker_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauicoast, Front Office Manager at Maui Coast Hotel, responded to this review, 11 April 2012
Aloha,

I am glad that you discovered the Maui Coast Hotel to be a Good Value and that you found Great Comfort in our rooms!! The staff definitely takes pride in the service that we provide so I thank you for making mention of that.

In regards to Spices Restaurant, I thank you for the feedback and please feel confident that we will be sharing this review with the Restaurant Owner.

Thank you for staying with us and we truly appreciate your business!

Regards,
Rowena Tolentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hillsboro, Oregon, United States
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 9 April 2012

I stayed here with some friends while on vacation in Maui. The service was excellent. The room was clean. My only issue with it was that they had advertised it as having two queen beds - the room we ended up in had one king sized bed and a sofa sleeper. Now, this very well may have been my fault (I could have reserved the wrong room), however the hotel did not offer us a different option. It wasn't a big deal in the end. We just took turns between the sofa (not very comfortable) and the bed (very nice) throughout our stay.
The pool was fabulous! They had a luau a few nights when we were there, with live music and very reasonably priced drinks.
The hotel itself is just across the street from the beach. It's also right by an ABC store and gas station as well. Kihei has a lot to offer in the way of activities, and the Maui Coast Hotel is within walking distance of all of them.

  • Stayed May 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MissMaryEllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauicoast, Front Office Manager at Maui Coast Hotel, responded to this review, 11 April 2012
Aloha,

Thank you for taking the time to share your experience!! I am glad to hear that you enjoyed your stay however wished we had an opportunity to correct your bed type requested. A room move option would have definitely been offered had we know it was an issue. My apologies once again!

I am also delighted that you enjoyed the pool area and the nightly entertainment!

Mahalo for choosing the Maui Coast Hotel and we certainly look forward to welcoming you back once again!!

Regards,
Rowena Tolentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 9 April 2012

Nice hotel for the price. We stayed for a week for our anniversary. If I had it to do again I would stay somewhere with an oceanview, it's not possible in this hotel. If value is more important than a view , this hotel would be a good option.

  • Stayed October 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Dawn5572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauicoast, Front Office Manager at Maui Coast Hotel, responded to this review, 11 April 2012
Aloha and Thank you for celebrating your special occassion with us! While every effort is made to meet everyone's request for a desirable view, you are indeed correct our rooms do not face towards the ocean.

Thank you for your business!

Sincerely,
Rowena Tolentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

Stayed here for 3 days after long flight from London before going to Kauai.
We didn't have a car as we were only there for a short while using it to recover from jet lag.
We booked a transfer to and from the hotel with Arthur's Speedy shuttle service. There is a link to it from the hotel's own website.

This is a superbly located hotel, supermarkets were a 10-15 walk.Walks to cafes even less.
Great beaches 5 mins walk away.
Do the walk from Wailea to Kihei along the beach in the morning and evenings- it is beautiful and takes around 1hr - 1hr 30 mins.
The hotel has a few washer and drier machines on each alternate level. All you need to buy is the well priced. 75 cents detergent.
This hotel has one of the best gyms I've seen for a hotel of its size. It has a larger gym and a smaller gym.
We had looked at renting a condo in this area but soon found that this hotel was the best value for 3 days given the exorbitant one off cleaning fees that some condos wanted.
The resort fee included a free Maui local newspaper and wifi (good speed) and a shuttle within I believe a 3 miles radius.

On the minus side
1. We were on the deluxe rooms which are the smallest. Whilst the living space is fine the bathrooms are tiny. You can solve this problem by upgrading for around 30$ a day if you want something bigger.
2. There is no quiet space in the grounds to relax. The only loungers and chairs being around the rather small pool area which attracts families and hence noisy kids.
However, if you have a car and are sight seeing on the island this won't bother you as you won't be trying to relax by the pool :-).

Room Tip: We asked for a non ground floor unit.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank gimboeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauicoast, Front Office Manager at Maui Coast Hotel, responded to this review, 11 April 2012
Aloha London!

Thank you very much for your informative review! I am sure other travelers will appreciate your feedback! I must agree with your comment of our hotel location. We are right in the heart of Kihei, with lots of shopping, restaurants and beaches within walking distance!

I am glad that you were able to experience our amenities such as the laundry facilities, fitness centers, and shuttle services.

We value your business and look forward to having you stay with us again!

Mahalo,
Rowena Tolentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maui Coast Hotel

Property: Maui Coast Hotel
Address: 2259 South Kihei Road, Across the Street From Kamaole Beach I, Kihei, Maui, HI 96753-6289
Phone Number:
Region: United States > Hawaii > Maui > Kihei
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Kihei
Price Range (Based on Average Rates): €€€
Hotel Class:3.5 star — Maui Coast Hotel 3.5*
Number of rooms: 265
Official Description (provided by the hotel):
Perched in the heart of sunny Kihei, the elegant Maui Coast Hotel promises the ultimate island getaway - with a wide stretch of beautiful white sand beaches just across the street, swimming, surf and Barbeque to follow. Within walking distance to several shopping, dining and entertainment venues and just minutes away from championship golf courses and the Wailea Resort area. You'll find numerous ways to relax right here in our spacious Guest Rooms and Suites. Our friendly, attentive staff offering the true Aloha Spirit will welcome you back at the end of a fun-filled day. Offering an extensive selection of services and amenities, Maui Coast Hotel is Paradise indeed. The Best of Maui at your Doorstep! Go Ahead. Expect More. ... more   less 
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Also Known As:
Maui Coast Kihei
Hotel Maui Coast
Maui Coast Hotel Kihei

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