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Reviewed 16 May 2017

The hotel grounds were beautiful. The breakfast buffet had an incredible selection and the omelets were great. The walk to/from the room was very long but not terrible. The wait times for the tram/boat were long and we rarely used them. The boat was full of high school aged kids a couple of times we tried to use it. The bed was awesome in the king room in the Palace Tower. The room was clean and had plenty of space and a partial ocean view. The Kona Tap Room was great. A good selection of beers and had a great band one night. Also caught part of a hockey game. The Lagoon Grill was okay. The service could have been better. Pools and hot tub were good. You could get close to watch the dolphins without having to do the dolphin experience. The facility is huge. I was worried about it being overly crowded but there was plenty of space. The $27 per day parking fee is a bit extreme.

  • Stayed: May 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonWaikoloa, Owner at Hilton Waikoloa Village, responded to this reviewResponded 19 May 2017

It was so nice to have you stay with us recently, Brian. Thank you for the kind words and for enjoying yourself while you were here. We wish you safe travels.

Take care,
Simon
tripadvisor@hiltonwaikoloavillage.com

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Reviewed 15 May 2017 via mobile

If I could I would give this hotel a 3.5 rating, but I settled on a 3. The property has a lot of pro's and con's. The setting is stunning, on the water with a variety of pools, slides, and pretty much anything you could want to do is offered on the hotel property. However, the property is very spread out so prepare for extensive walking, or taking the extremely slow tram (you can walk faster than the tram, it's just a matter of if you want to!). The restaurants and on-site stores are also extremely overpriced for so-so value. I'm happy to pay extra at a resort, especially knowing everything is imported, however the quality of food was nothing great. I do think the hotel would be excellent for families and young children, as there are a lot of activities for all ages. We were here for a triathlon and the added walking became challenging over several days.

Stayed: April 2017, travelled with friends
Thank morgankrajewski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonWaikoloa, Manager at Hilton Waikoloa Village, responded to this reviewResponded 17 May 2017

Aloha Morgan K,
Thank you for taking the time to share your review. We are happy you enjoyed the pools and salt water lagoon, and we extend our sincere apologies for the inconveniences you experienced regarding our quality food and food cost. We appreciate your feedback and hope you will consider staying again on your next visit to Hawaii's Big Island.

Thank you
Simon
tripadvisor@Hiltonwaikolovillage.com

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Reviewed 14 May 2017

The resort was nice but very expensive. I understand things have to be shipped from mainland but the prices at the resort were far higher than the local shops 10 minutes away. $35 per person for breakfast buffet is way more than expected

  • Stayed: May 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank bradm632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonWaikoloa, Owner at Hilton Waikoloa Village, responded to this reviewResponded 18 May 2017

I'm sorry if any of our dining options caught you off guard regarding their pricing, Brad. We always want our guests to enjoy great dining, and we hope that the meals you had with us were enjoyable. Thank you for your feedback on your stay with us.

Take care,
Simon
tripadvisor@hiltonwaikoloavillage.com

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Reviewed 14 May 2017

Vacation. Traveled May 2-11th. The hotel grounds where beautiful. The staff was excellent as was the cleanliness of the room. If we were to travel to this island again we would definitely consider your hotel.

  • Stayed: May 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Anna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonWaikoloa, Owner at Hilton Waikoloa Village, responded to this reviewResponded 18 May 2017

We are so delighted to hear that you have had such wonderful experiences with us at Hilton Waikoloa Village, Anna. Our team truly enjoys making our guests feel at home and as a part of our Ohana. We'll be sure to pass along your kind words to the staff for you, and we hope we'll have a chance to welcome you back to our slice of paradise here on the island.

Best,
Simon
tripadvisor@hiltonwaikoloavillage.com

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Reviewed 14 May 2017

I just celebrated 18 years of marriage in the Ocean Tower at Hilton Waikoloa Village Resort. This tower is one of many (Makai, Palace Tower) hotels in an exceptional resort. Upon entering the grand lobby you are welcomed by attentive Hilton Clerks and then can proceed to your room by walking/ tram/ or boat! Depending on which tower you are in you can use boats and trams to come to and from your hotel room and the main lobby. If you don't want to wait about 10-15 minutes you can always walk the connecting corridors and enjoy some of the most exceptional Asian art ever displayed! This resort has a multitude of beautifully groomed swimming pools in exotic immaculate gardens. There are also restaurants and coffee shops throughout the this village. If the prices are too high for your budget, which I thought they were even for Hawaii, you are just a short five minute drive to Queens Marketplace or Kings Shops with more than enough choices of restaurants and even a grocery store. The bedroom was nicely appointed with simple but clean design and the view of the bay was excellent. We left the room early and came home late because the Big Island is an absolute blast! We based out of Hilton Waikoloa Village and traveled north,south and east and west on every road we could find. Tripadvisor kept us enjoying the best of the best restaurants, local shops and activities. I would definitely stay here again!

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
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Thank faithtitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonWaikoloa, Owner at Hilton Waikoloa Village, responded to this reviewResponded 18 May 2017

This is truly all we could ask for -- thank you for coming to celebrate the anniversary with us! Between the atmosphere, the room itself, and the amenities, we're thrilled you enjoyed every aspect of your stay. We look forward to welcoming you back to our slice of paradise the next time your travels bring you back to Hawaii Island.

Best wishes,
Simon
tripadvisor@hiltonwaikoloavillage.com

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