We have been staying at this property for the past few years, always in December. Overall it is a good, solid Marriott property-due to COVID, it is doing as best it can but we got a little spoiled as we were at the Hilton Aruba, and they were pretty much back up to full service! Queenie at the Front Desk is always sweet and welcomes us with a big smile-she always tries to help in whatever way she can. We broke up our 14 day stay with 2 reservations, hoping that our suite night upgrades would come through, as I am lifetime titanium. This was the first time that my request was denied and I applied it to my 2nd reservation, fingers crossed. This hotel usually treats its Elite guests with a lot of benefits, and sadly, due to COVID, many of them went right out the window...not the hotel's fault but we saw how the Hilton in Aruba adjusted both in August and November and were "wowed" by what they accomplished-they offered room service, breakfast, bellman service, valet, etc. This Marriott was down to bare bones-the bellman greeted you at the main entrance and would put your bags on the cart but then they were not allowed to help you bring it to your room (this got interesting when we did get our upgrade and had to move from the 5th floor of a building to the Hale house)....We have been staying at this property for the past few years, always in December. Overall it is a good, solid Marriott property-due to COVID, it is doing as best it can but we got a little spoiled as we were at the Hilton Aruba, and they were pretty much back up to full service! Queenie at the Front Desk is always sweet and welcomes us with a big smile-she always tries to help in whatever way she can. We broke up our 14 day stay with 2 reservations, hoping that our suite night upgrades would come through, as I am lifetime titanium. This was the first time that my request was denied and I applied it to my 2nd reservation, fingers crossed. This hotel usually treats its Elite guests with a lot of benefits, and sadly, due to COVID, many of them went right out the window...not the hotel's fault but we saw how the Hilton in Aruba adjusted both in August and November and were "wowed" by what they accomplished-they offered room service, breakfast, bellman service, valet, etc. This Marriott was down to bare bones-the bellman greeted you at the main entrance and would put your bags on the cart but then they were not allowed to help you bring it to your room (this got interesting when we did get our upgrade and had to move from the 5th floor of a building to the Hale house). Good thing we had a car, so we went to Costco and got muffins, poke, snacks for our stay. We heard that the resort was at 20% occupancy and that by Christmas they were hoping to reach 40%. I will say, that the Bonvoy App worked great to request housekeeping, extra towels, etc. When we did request maid service, it was quick-almost within the hour of the request. BTW, they are currently waiving the resort fee, but if you park a car, they are charging $25/day-which I find a bit ridiculous-or at least offer Elite members a discount, since we aren't really getting anything else. The night before we had to change rooms, we asked about luggage assistance and they told us that the staff would help us and they also gave us 4pm check out from our old room so we didn't have to rush! This is where bellman service would of been very nice-it almost made me want to turn down the upgrade-mind you we had at least 6-7 bags and then snacks, water, etc-trying to navigate to the other side of the hotel and they bring our bags up 2 flights of stairs, as the Hale building doesn't have an elevator! It did provide us quicker access to the laundry room though! Great rooms but it kinda put a bit of a damper on our vacation because we basically had to do everything ourselves. We do love this hotel and will be back but I hope that they don't forget about their lifetime Titanium and Ambassador members who travel all the time, and will once this is all over or subsided.More
Show less
