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Traveller rating
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Reviewed 5 April 2021

Beautiful walks around the property, it is almost like a museum, you can enjoy every corner of the property. But needs more employees, service is slow, and hours of service limited. A little bit pricey for food and beverages. No shuttle service to the shopping center

Date of stay: March 2021
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Review collected in partnership with Hilton Grand Vacations
Thank GEHOVANAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGV Resorts, Owner at Ocean Tower by Hilton Grand Vacations, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your recent experience. We are happy to read that you enjoyed our beautiful resort grounds. I sincerely apologize that our amenities and dining options are still limited. We will continue to open areas as permitted and hope to be in full operation soon. I hope that aside from these issues, you were able to enjoy our property and beautiful island.

Wilbert Lee
Resort Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2021

This was probably a prime property in its day. Today it was a mess. It is tired and old needing some renovations. They charge you a resort fee and a parking fee. Stay for 5 days and just those 2 will cost you $400. Typical hilton nickel and dime you to death.

Date of stay: March 2021
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Review collected in partnership with Hilton Grand Vacations
1  Thank charchar100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGV Resorts, Owner at Ocean Tower by Hilton Grand Vacations, responded to this reviewResponded 3 weeks ago

Aloha and thank you for taking the time to share your recent experience. We apologize for the issues you encountered during your stay. Your opinions and comments are very valuable to us. All our hotel rooms are scheduled for a complete renovation soon, and we hope to have the opportunity to welcome you back to a newly renovated room in the near future.

Mahalo,
Wilbert Lee
Resort Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2021 via mobile

As a corporate pilot, I flew our airplane to Kona and “had” to stay for 10 days. This was the most cost effective Hilton option and it was INCREDIBLE.

Lots of pools with slides, caves, and a sand bottom poo. A salt water lagoon with a sand beach, great snorkeling, nice rooms, plenty of restaurants, and great views!

This is DEFINITELY my new go to option when visiting Hawaii. I enjoyed my stay so much, I’m bringing my family back in a few months!!

Date of stay: March 2021
Trip type: Travelled on business
2  Thank steven900EX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2021

Service was good considering Covid. Rooms were clean and the doors were sealed with a sign. Tram was sanitized/sprayed down each way. Assistance with our baggages was great being that the tower we stayed at was far from the main lobby.

Date of stay: March 2021
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Review collected in partnership with Hilton Grand Vacations
Thank jaykuuleib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2021

My husband & I went on a belated honeymoon, this was worth the wait! We had an amazing time exploring the property & destinations near the resort. I have been to many HGV properties & all are amazing, highly recommend

Date of stay: March 2021
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    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Grand Vacations
Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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