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“Very rude customer service”

Waipi'o Valley Wagon Tours
Ranked #3 of 4 Tours in Honokaa
Attraction details
Reviewed 15 February 2018

We were so close to booking a tour for our family, but the the first time I called with a couple questions the woman who answered was rude and impatient. I called the second time to book and she told me to call back in 10 minutes because she was doing emails... that was enough of a deterrent... we hiked down into the valley instead and it was fantastic. Not helpful for a business to have such an unfriendly person dealing with customers.

3  Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"wild horses"
in 11 reviews
"valley floor"
in 7 reviews
"mule drawn"
in 5 reviews
"county road"
in 2 reviews
"van ride"
in 4 reviews
"steep road"
in 3 reviews
"interesting place"
in 2 reviews
"beautiful scenery"
in 3 reviews
"an adventure"
in 3 reviews
"four wheel drive"
in 2 reviews
"flora and fauna"
in 2 reviews
"great tour"
in 3 reviews
"carriage"
in 4 reviews
"hawaii"
in 9 reviews
"inhabited"
in 2 reviews
"neptune"
in 3 reviews
"petting"
in 2 reviews
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5 - 9 of 84 reviews

Reviewed 7 February 2018

Our little group included people with ancient knees and a young child so we knew walking down the steep road into Waipi'o Valley was out of the question. This was a perfect solution as Bob (who has been the owner/operator of this enterprise for over 20 years) was the expert you'd want driving you up and down that scary road in a sturdy four-wheel-drive van. We got out of the van in a scenic spot and waited for a short time enjoying the day while Bob got his mule-drawn wagon to pick us back up for the rest of the trip to the end of the maintained county road and back, Bob lives in the valley and knows many facts and stories to keep it interesting. It was definitely a worthwhile trip for a laidback visit to such an amazing Hawaiian location.

1  Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2018

An awesome experience! Enjoyed the tour guide and his information was so very interesting and informative. Loved the mule and wagon part of the ride! Saw beautiful scenery and the local culture and history was great. Beautiful views from the top of the mountain area too!

Thank virginias729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017 via mobile

Booked this and then read the reviews, but decided to go anyway and glad we did. Yes, the wagon portion isn't all that long, but to us it seemed just right. We saw all sorts of flora and fauna. Bob was a good guide. The van ride into and out of the valley was an adventure in itself, but I felt like Bob could do the trip with his eyes closed, and his van was worn but solid. The wagon has a roof, which served us well during part of the journey. Those experiencing the trip through the valley on horseback got a bit soggy.

3  Thank Pam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 August 2017 via mobile

let's talk about the positives
the mule ride in the valley is the key attraction.
fair narration of history
the tour guide was gentle and kind

negative points
the van that drives u down to the valley is old, broken, Windows closed. that is horrible....
while driving the van u can't hear the person at all.
when he drives u down u have to wait until he brings u the carriage
after the short carriage ride u have to again wait until he fixes his mule and wagon.
he is old and not that fast....
no time at all for taking pictures......

conclusion
of u have elderly people and little children then maybe this us a good option for u.

2  Thank Raihan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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