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Traveller rating
392
274
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18
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All reviews banana bread hotel cat the big island small kitchen full kitchen coqui frogs downtown hilo each morning provide ear plugs fresh papaya within walking distance of downtown queen bed would definitely stay here again baked goods ceiling fan kona coffee john
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1 - 6 of 742 reviews
Reviewed 25 January 2021

We had a really pleasant stay here. The room was clean and spacious with a kitchen, couch, and comfortable bed. We slept well and never felt cramped. There is a garden and nice birds flying about. At night you can hear all sorts of sounds from the garden and you can forget that you are in a city. The location is really close to the restaurants. We very much enjoyed ourselves. It had everything we expected and we would come again.

Date of stay: January 2021
    • Value
    • Cleanliness
    • Service
2  Thank Erin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Alexander, General Manager at Dolphin Bay, responded to this reviewResponded 26 January 2021

Mahalo, see you again.

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Reviewed 21 January 2021

We made a last minute booking due not liking where we had planned to stay in Keaau. I was a little nervous because the hotel had one or two stars on different websites. Reviewers consistently give Dolphin Bay 5 stars so I trusted them.

I have to agree with the reviewers. The room was clean. It had all the amenities we needed. The location is excellent. Staff was friendly and the room was made up by 2 each day. We were able to park in the parking lot each night. It was a quick walk to dining and shopping.

The only downside was that the tv was set to zoom on the cable channels - but if that would stop you from staying there - you should probably think twice about heading to the Big Island in the first place.

Having left a cat at home, it was comforting to be greeted by Rubble in the morning!

Date of stay: January 2021
    • Value
    • Rooms
    • Service
1  Thank susanyoungstownoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Alexander, General Manager at Dolphin Bay, responded to this reviewResponded 22 January 2021

Mahalo -

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Reviewed 2 April 2020

We stayed 3 nights in the Dolphin Bay Hotel. We flew Southwest Airlines from Oahu to Hilo, and it was only their second day of flying into Hilo.

We were in room 9, which was personally pointed out (as we drove around to the back of the building), and shown to us by the nice guy who had night duty at the hotel.

Our room had a queen bed, TV, no A/C, (but did have a ceiling fan and a swivel fan), a desk and chair, and one other chair, a clock, iron and ironing board, but no phone, and no safe. There was a full kitchen, including microwave, but no dishwasher. There was a table and 2 chairs in the kitchen. They could use some paper towels there, though.

There were two doors to the room, with the front door going out to a small patio with one chair (if I recall correctly).

The bathroom had a tub and shower.

We really enjoyed the coffee, banana bread and papayas (which were in season) each morning. The internet speed could be slow during rush hour (when everyone was still at the hotel), but was acceptable other times.

The Tsunami Museum (recommended) was one of the things within easy walking distance.

But the best part was how John could give you incredible and friendly amounts of information about where to go and what to see. He had up to date information about the lava flows on the south side of the island, but also knew where to go (north) for great travel experiences.

We would gladly stay here again.

Date of stay: January 2020
2  Thank Hedo-goer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Alexander, General Manager at Dolphin Bay, responded to this reviewResponded 3 April 2020

mahalo and wish you were here now -

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Reviewed 11 March 2020

Conveniently located in a quiet residential neighbourhood just a couple of blocks walk across a short bridge into the downtown/harbour area. The venerable Dolphin Bay Hotel isn’t luxurious but is clean, quiet, has parking, offers laundry on site and provides tea, coffee, seasonal fruits and pastries/bread in the morning. It is the lovely staff that really make this place. There is a garden out at the back of the hotel and parking lot that is part of the same family property and I asked permission to take a walk through the garden. We will certainly recommend The Dolphin Bay Hotel and would stay there again if in Hilo.

Date of stay: March 2020
4  Thank Kermit2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2020

This was our second visit at Dolphin Bay Hotel in Hilo (on our first visit we stayed only one night). It’s a great property in a very quiet area in Hilo. We took a studio apartment (unit 3) and it had everything we needed. The staff and/or owners are really nice people. John provided a vast amount of information regarding the entire island while giving us his map of highlights. It was really helpful since so much had changed since 2016 around the south end of the island due to volcanic activity. The cleaning staff are friendly and the rooms are kept very clean. In the morning, there is fresh coffee in the reception area. There’s also banana nut bread as well as fresh bananas. Yummy! You just bring the mug from your room and help yourself. Parking was directly outside our apartment which was very convenient. It's also easy to walk into downtown Hilo without the hassle of finding a parking spot. Opi, the resident cat, is the perfect cat. If you want to interact, great; if not, Opi just sleeps or wanders about. We enjoyed our stay and highly recommend Dolphin Bay Resort to others!

Date of stay: January 2020
    • Location
    • Rooms
    • Service
6  Thank ExcellentAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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