The Pagoda Hilo Bay is a sad dilapidated unkept property. It is nowhere near a two star hotel. Giving it one star is a stretch. There are a number of negative adjectives and descriptions that other people have posted, and they are mostly a true and accurate description of our experience staying at the Pagoda Hilo Bay as well.
Unkept property: dirty building that needs pressure wash and paint job, old slow sketchy elevator with broken buttons, rusty stairwells, dingy dark hallways with old dirty stained carpeting, cheap household lock on the front door, no deadbolt lock or other secondary secure lock, old unevenly painted walls with water stains, dusty old fixtures, no air conditioner (just cheap fan), no TV remote (rabbit ears antenna), no headboard, no coffee maker, no ice bucket or ice machine, just overall unsterile feel.
There are semi-trailers in the parking lot used for supplies/ storage. Boarded up eyesore restaurant facility adjacent.
The bed, linens and in room carpet seemed clean. Thank goodness. Front desk staff was friendly and cordial.
Note: This room was booked through Marketing Concepts (Newbury Park, CA) with their free “PROMO” voucher. Upgrade hotel change from their “PROMO” voucher would essentially be full price or minor discounted accommodation.More
- Free parking